Clinipel Hotel Emporio & Spa #D079

Проверенный курорт

Отзывы

Clinipel Hotel Emporio & Spa #D079 - отзыв

28 июня 2018

uerlenemelo

Boa Localização

The highway passes, so there's the natural highway noise. The hotel is old and has little modern facilities, but enough for a quick overnight stay. Sky channel problems that are only in the mosaic and the heater is only turned on after communication to reception. The highway passes, so there's the natural highway noise. The hotel is old and has little modern facilities, but enough for a quick overnight stay. Sky channel problems that are only in the mosaic and the heater is only turned on after communication to reception.

04 ноября 2014

barbaramolt

A total disappointment, worse part of our entire trip

My husband and I booked a room at the Clinipel in May 2014, I didn't write a review before because we took a few months holiday and just now returned home. As several other people mentioned here, they're under renovation,so hammering noise all day long, there's no way you can have a "nap" or any rest in your room, which are ridiculously small. The heated pool was completely cold, we complained to management,so they tried to fix it, by the time the temperature started getting slightly bearable it was time to go out to dinner. My husband wanted to have caipirinhas at the hotel "bar",only to be informed that the bar only opened at 19:00 pm. Also,on the day we checked in,as we went for a walk in town,waiting for the hammering to stop (around 5 pm),we came back to find the "cable TV maintenance guys" inside our room, without any prior notice. We woke up the following morning around 8 am with the hammering again (it's so loud that it makes you fear that the roof is actually going to collapse on you!!)So,we got up,called management and asked for a refund,as we were unable to stay until check out time,plus all the problems the previous day, only to be informed that,unfortunately they would not be issuing a refund. What pissed me off the most was the fact that I spoke to the manager on the phone on more than one occasion and it NEVER OCCURRED TO HIM TO MENTION THE RENOVATIONS!!! The owner was there on that day and also didnt do anything to try to fix the situation. Biggest disappointment of the trip,my Australian husband said it was the worst part of the trip. Will never go back and tell as many people as I can,because they were DISHONEST!! My husband and I booked a room at the Clinipel in May 2014, I didn't write a review before because we took a few months holiday and just now returned home. As several other people mentioned here, they're under renovation,so hammering noise all day long, there's no way you can have a "nap" or any rest in your room, which are ridiculously small. The heated pool was completely cold, we complained to management,so they tried to fix it, by the time the temperature started getting slightly bearable it was time to go out to dinner. My husband wanted to have caipirinhas at the hotel "bar",only to be informed that the bar only opened at 19:00 pm. Also,on the day we checked in,as we went for a walk in town,waiting for the hammering to stop (around 5 pm),we came back to find the "cable TV maintenance guys" inside our room, without any prior notice. We woke up the following morning around 8 am with the hammering again (it's so loud that it makes you fear that the roof is actually going to collapse on you!!)So,we got up,called management and asked for a refund,as we were unable to stay until check out time,plus all the problems the previous day, only to be informed that,unfortunately they would not be issuing a refund. What pissed me off the most was the fact that I spoke to the manager on the phone on more than one occasion and it NEVER OCCURRED TO HIM TO MENTION THE RENOVATIONS!!! The owner was there on that day and also didnt do anything to try to fix the situation. Biggest disappointment of the trip,my Australian husband said it was the worst part of the trip. Will never go back and tell as many people as I can,because they were DISHONEST!!