Monarch At Sea Pines Resort #0336

28 ноября 2021

CA_Blond_SFO

1

Haste la vista Monarch

This was by far the worst Marriott experience ever and we are faithful Marriott folks. I understand this is a “Vacation Club” Marriott and they have “owners” but I am a guest too! So, we decided to have a long weekend stay - the day after thanksgiving through Sunday. I called before we left to ask if we could check in early and before I got even another word out, Juan said, “No! We never allow guests to check in early because we have owners and our owners….” He went on and on and didn’t let me speak. Cutting me off each time I tried to talk. I merely wanted to ask if we could check in early because it was the day after thanksgiving and I thought maybe the room might be vacant. He ended up never letting me speak or talk after I uttered the words “early checking.” When we arrived at 4 pm I asked the desk clerk Joseph if the room had been vacant and he said, “Yes! No one was in that room yesterday. You could have checked in early!” We lost an entire day because Juan doesn’t know how to LISTEN and wanted to talk over me. He didn’t know how to find a SOLUTION for me. He just wanted to be right. He won’t last. And we will never stay there again. Also, the “ocean front villa” is on the side of the building! I paid extra for a side half view obstructed by trees and the hotel walls! Finally, before even 8am you cannot sit on the balcony and enjoy the half view because they have a maintenance guy going around with a screeching blower to clean up leaves - for over an hour!!!! Use a broom. This was by far the worst Marriott experience ever and we are faithful Marriott folks. I understand this is a “Vacation Club” Marriott and they have “owners” but I am a guest too! So, we decided to have a long weekend stay - the day after thanksgiving through Sunday. I called before we left to ask if we could check in early and before I got even another word out, Juan said, “No! We never allow guests to check in early because we have owners and our owners….” He went on and on and didn’t let me speak. Cutting me off each time I tried to talk. I merely wanted to ask if we could check in early because it was the day after thanksgiving and I thought maybe the room might be vacant. He ended up never letting me speak or talk after I uttered the words “early checking.” When we arrived at 4 pm I asked the desk clerk Joseph if the room had been vacant and he said, “Yes! No one was in that room yesterday. You could have checked in early!” We lost an entire day because Juan doesn’t know how to LISTEN and wanted to talk over me. He didn’t know how to find a SOLUTION for me. He just wanted to be right. He won’t last. And we will never stay there again. Also, the “ocean front villa” is on the side of the building! I paid extra for a side half view obstructed by trees and the hotel walls! Finally, before even 8am you cannot sit on the balcony and enjoy the half view because they have a maintenance guy going around with a screeching blower to clean up leaves - for over an hour!!!! Use a broom.

25 ноября 2021

surious

3

Visitors need to know

The location is great - in Sea Pines and on the beach. As with all Marriott Vacations Clubs, the unit is well equipped. But, we will never return. The worst feature is the seating. This is the most uncomfortable upholstery I have ever encountered. The problem has been mentioned on other posts but I never believed the magnitude. I developed a back ache for the first time in my life! Six days into a ten day stay, I abandoned the living room and began a slow recovery! Beware. The other problem was the shower head. I was a bit shocked to discover only one single use shampoo per bathroom. But, after attempting to wash my hair, I discovered the reason. Twenty minutes of shower time had not produced enough water pressure to fully rinse my hair. This is a water wasting -not saving- device. Likewise, light is insufficient for reading a book or applying make-up. Yes, I appreciate conserving resources. I was happy to reuse sheets and towels but I need to sit and see. The location is great - in Sea Pines and on the beach. As with all Marriott Vacations Clubs, the unit is well equipped. But, we will never return. The worst feature is the seating. This is the most uncomfortable upholstery I have ever encountered. The problem has been mentioned on other posts but I never believed the magnitude. I developed a back ache for the first time in my life! Six days into a ten day stay, I abandoned the living room and began a slow recovery! Beware. The other problem was the shower head. I was a bit shocked to discover only one single use shampoo per bathroom. But, after attempting to wash my hair, I discovered the reason. Twenty minutes of shower time had not produced enough water pressure to fully rinse my hair. This is a water wasting -not saving- device. Likewise, light is insufficient for reading a book or applying make-up. Yes, I appreciate conserving resources. I was happy to reuse sheets and towels but I need to sit and see.

20 октября 2021

EvanGuthrie

5

Marriott's Monarch at Sea Pines

Marriott's Monarch at Sea Pines on Hilton Head Island is a great place to stay by the beach and has much to offer. I really like the relaxing environment and atmosphere that they have created here. They have everything that you need to have a laid back vacation. The staff here is very attentive and available. Marriott's Monarch at Sea Pines on Hilton Head Island is a great place to stay by the beach and has much to offer. I really like the relaxing environment and atmosphere that they have created here. They have everything that you need to have a laid back vacation. The staff here is very attentive and available.

08 сентября 2021

933brentw

5

Had a great experience

My family and I exchanged our week to HHI and had a great stay. The front desk staff were extremely pleasant and accommodating to our requests. We enjoyed Sea Pines as it is quiet and laid back. I would stay here again in the future. My family and I exchanged our week to HHI and had a great stay. The front desk staff were extremely pleasant and accommodating to our requests. We enjoyed Sea Pines as it is quiet and laid back. I would stay here again in the future.

27 августа 2021

palmtreegrl

5

Relaxing stay!

A very nice vacation club property! Just be prepared to food shop as there is no food or beverages at the resort except for the small marketplace. The Beach Club next door offers lunch and dinner as well as takeout if needed. Beautiful rooms, beautiful beach and the Sea Pines trolley stop is right next door. There was a star and planet gazing event that we both really enjoyed! A different experience than our usual trip to Ocean Watch Myrtle Beach but we will definitely return! A very nice vacation club property! Just be prepared to food shop as there is no food or beverages at the resort except for the small marketplace. The Beach Club next door offers lunch and dinner as well as takeout if needed. Beautiful rooms, beautiful beach and the Sea Pines trolley stop is right next door. There was a star and planet gazing event that we both really enjoyed! A different experience than our usual trip to Ocean Watch Myrtle Beach but we will definitely return!

Monarch At Sea Pines Resort #0336

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