Royal Holiday Park Plaza #D786

19 ноября 2021

Musings8

1

Bait and Switch

We booked this resort through RCI on Sept 1. Only 2-1/2 weeks before check-in on Nov 13, we got a call from a service they hired to say they were going to be closed for renovations. They re-accommodated us at another RCI resort at a much lower standard. We had booked a 1-bedroom with a king bed, a balcony and an indoor pool. They put us in a 1-bedroom with 2 queens, a view of a retaining wall and an outdoor pool. This place was a half mile away from town with an uphill climb. Their only response was this other resort or we could cancel. Their bait and switch tactic was dishonest and despicable. I hope RCI pulls any contracts they have with this place as they don’t care about customers and are dishonest with their booking practices. Don’t book with them unless you’re willing to be screwed by their horrible business practices. We booked this resort through RCI on Sept 1. Only 2-1/2 weeks before check-in on Nov 13, we got a call from a service they hired to say they were going to be closed for renovations. They re-accommodated us at another RCI resort at a much lower standard. We had booked a 1-bedroom with a king bed, a balcony and an indoor pool. They put us in a 1-bedroom with 2 queens, a view of a retaining wall and an outdoor pool. This place was a half mile away from town with an uphill climb. Their only response was this other resort or we could cancel. Their bait and switch tactic was dishonest and despicable. I hope RCI pulls any contracts they have with this place as they don’t care about customers and are dishonest with their booking practices. Don’t book with them unless you’re willing to be screwed by their horrible business practices.

08 октября 2021

139monica

1

Wheelchair accessibility issues

I called RCI to reserve a 1 BR wheelchair accessible unit months before a planned trip to the area and was told they only had a 2 BR accessible unit. We reserved it but upon check in we discovered it was not accessible. Luckily there was a 1 BR that was accessible but we should have been able to get the 1 BR reserved to begin with and the 2 BR unit should have been accessible. We were told at the resort that the resort was built in 1986 and were grandfathered in and didn't have to be converted to accessible laws. It has been 35 years since this building has been built and there is no reason why they couldn't have remodeled units to make them accessible for the disabled customers. This could have been a very bad problem had we come during peak season and they didn't have a 1 BR unit that would work. It would have ruined our vacation. Also RCI didn't want to credit us for the difference between the 2 BR unit reserved and the 1BR that we got. I reached out to RCI to tell them not to do business with resorts that do not have accessible units and with resorts that do not guarantee accessibility. I called RCI to reserve a 1 BR wheelchair accessible unit months before a planned trip to the area and was told they only had a 2 BR accessible unit. We reserved it but upon check in we discovered it was not accessible. Luckily there was a 1 BR that was accessible but we should have been able to get the 1 BR reserved to begin with and the 2 BR unit should have been accessible. We were told at the resort that the resort was built in 1986 and were grandfathered in and didn't have to be converted to accessible laws. It has been 35 years since this building has been built and there is no reason why they couldn't have remodeled units to make them accessible for the disabled customers. This could have been a very bad problem had we come during peak season and they didn't have a 1 BR unit that would work. It would have ruined our vacation. Also RCI didn't want to credit us for the difference between the 2 BR unit reserved and the 1BR that we got. I reached out to RCI to tell them not to do business with resorts that do not have accessible units and with resorts that do not guarantee accessibility.

27 августа 2021

psoyars

5

Park Plaza

Park Plaza located in Park City is in a great location. Public transportation is available just outside of the door. It has a very nice indoor pool. The staff was very helpful when answering questions. Park Plaza located in Park City is in a great location. Public transportation is available just outside of the door. It has a very nice indoor pool. The staff was very helpful when answering questions.

16 июня 2021

ReneeGrandieri

5

A Gem in the Mountains

We have a timeshare here and this is our 3rd trip here. We had a week at this very private boutique resort. We had our service dog. The manager, Mr Michael Lopez accommodated us with a ground floor unit with easy access to the public area from our 1 bedroom unit. Perfect! The indoor pool is heated and the gym is very functional. Our unit had a gas fireplace full kitchen w/ everything u needed if u just wanted to kick back, listen to the birds or watch a movie. This particular unit had 2 bathrooms and 2 tv’s which with the NBA playoffs I appreciated. Walking distance to restaurants and handi market. We will be back. We have a timeshare here and this is our 3rd trip here. We had a week at this very private boutique resort. We had our service dog. The manager, Mr Michael Lopez accommodated us with a ground floor unit with easy access to the public area from our 1 bedroom unit. Perfect! The indoor pool is heated and the gym is very functional. Our unit had a gas fireplace full kitchen w/ everything u needed if u just wanted to kick back, listen to the birds or watch a movie. This particular unit had 2 bathrooms and 2 tv’s which with the NBA playoffs I appreciated. Walking distance to restaurants and handi market. We will be back.

27 мая 2021

Judy K

4

Glacier National Park trip

Access to Glacier National Park on a budget. Being able to prepare our meals is a big savings while traveling but the studio unit only had a microwave & bar size refrigerator. The unit did not have adequate lighting for easy reading. Access to Glacier National Park on a budget. Being able to prepare our meals is a big savings while traveling but the studio unit only had a microwave & bar size refrigerator. The unit did not have adequate lighting for easy reading.

Royal Holiday Park Plaza #D786

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