Mines Wellness Hotel - 3 Nights #SD70

08 декабря 2021

Dream41914075672

1

No F&B in this hotel.

No F&B outlets open at all, they should have advised prior to booking but I was only informed during check in. Everything was prepaid and as a business traveler I arrived late evening. Thus could not even consider looking for other hotels. This was very inconvenient as a business traveler where I basically go from hotel to meetings, without the luxury to find breakfast before meetings. Staffs couldn’t care less when I shared with them and told me that I was informed at check in. No F&B outlets open at all, they should have advised prior to booking but I was only informed during check in. Everything was prepaid and as a business traveler I arrived late evening. Thus could not even consider looking for other hotels. This was very inconvenient as a business traveler where I basically go from hotel to meetings, without the luxury to find breakfast before meetings. Staffs couldn’t care less when I shared with them and told me that I was informed at check in.

24 октября 2021

novemberrain2019

3

Nice view and suitable for kids

The room is like a house you left for a month, myb due to pandemik. But still comfortable with basic amenities like funtioning AC, fridge, TV (no cartoon channel), Iron with board, water boiler, coffee, tea and sugar. I like the bath room as it is clean and got a bath tub. There is also a hot water which sometime is not functioning. Would recommend for room with lake view. The view is nice to relax. The man made beach pool is nice for kids to play with sand same as you are at the beach. For the pool, don't expect for a crystal clear water. The color looks like the lake color but still safe to swim. I will give 4 star if most of the facilities operate as usual. But so far there is no cafe open myb temporarily and no free breakfast. The room is like a house you left for a month, myb due to pandemik. But still comfortable with basic amenities like funtioning AC, fridge, TV (no cartoon channel), Iron with board, water boiler, coffee, tea and sugar. I like the bath room as it is clean and got a bath tub. There is also a hot water which sometime is not functioning. Would recommend for room with lake view. The view is nice to relax. The man made beach pool is nice for kids to play with sand same as you are at the beach. For the pool, don't expect for a crystal clear water. The color looks like the lake color but still safe to swim. I will give 4 star if most of the facilities operate as usual. But so far there is no cafe open myb temporarily and no free breakfast.

12 марта 2021

Nadiah_Radzi

3

Beautiful place inside city

this is my 2nd time coming here. came here on 5-6/3/21 with friend & come again on 10-11/3/ with family. i recommend to choose DELUXE PLUS or villa instead of CLASSIC ROOM. yes classic is the cheapest but there is no view u can see. the attraction here is the pool and lake view. there is free parking at the basement but we choose to have the valet paking which cost us rm10 per day since it was too dark when at night. View is great. Room is clean. Heater & aircond functioning very well. BUT astro channel only 3 channels available which are cartoon & 2 sports. 1 more thing toothbrush need to be requested from reception. so RIDICULOUS! they also wont provide any extra towels even if u request for it. if hotel is full house i could be more understanding but that time only few rooms occupied. by the time i come here there is no cafe open. that means no room service. either u have to to THE MINES in front @ order from food delivery. for breakfast they outsourced from other party. only nasi lemak available@ RM10 & they will send to your room at 8am. POOL looks not really clean eventhough they said just cleaned the pool. the balls floated in the pool also very dirty. but its very worthy for the photo. beautiful scenery. at night there are colorful light at the pool until midnight. TIPS: if u choose CLASSIC/ DELUXE PLUS room please request at level 4. because at night its very dark & level 4 is where lobby is located. so it wont be too scary to pick up your food from food delivery rider this is my 2nd time coming here. came here on 5-6/3/21 with friend & come again on 10-11/3/ with family. i recommend to choose DELUXE PLUS or villa instead of CLASSIC ROOM. yes classic is the cheapest but there is no view u can see. the attraction here is the pool and lake view. there is free parking at the basement but we choose to have the valet paking which cost us rm10 per day since it was too dark when at night. View is great. Room is clean. Heater & aircond functioning very well. BUT astro channel only 3 channels available which are cartoon & 2 sports. 1 more thing toothbrush need to be requested from reception. so RIDICULOUS! they also wont provide any extra towels even if u request for it. if hotel is full house i could be more understanding but that time only few rooms occupied. by the time i come here there is no cafe open. that means no room service. either u have to to THE MINES in front @ order from food delivery. for breakfast they outsourced from other party. only nasi lemak available@ RM10 & they will send to your room at 8am. POOL looks not really clean eventhough they said just cleaned the pool. the balls floated in the pool also very dirty. but its very worthy for the photo. beautiful scenery. at night there are colorful light at the pool until midnight. TIPS: if u choose CLASSIC/ DELUXE PLUS room please request at level 4. because at night its very dark & level 4 is where lobby is located. so it wont be too scary to pick up your food from food delivery rider

27 декабря 2020

MimiChua

5

Awesome moments at Philea Mines Resort

I would like to thanked the staff for the hospitality in particular the portal staff. Thank you Zainal. Despite we check in late but we managed to check-in smoothly and slept well as the room was in order. I would like to thanked the staff for the hospitality in particular the portal staff. Thank you Zainal. Despite we check in late but we managed to check-in smoothly and slept well as the room was in order.

25 декабря 2020

MyRealReview

1

Philea Mines Beach Resort Bad Condition

On December 22, 2020, I booked Philea Mines Beach Resort using Booking.com. However, I have trouble looking for it at night (around 11:00 pm). The surrounding of The Mines and its buildings were dark, and there was no street light as well. That place was just like an abandoned place, and it was filling with many stray dogs. That made the driving at night even worse. After wasting about 30 minutes searching around for the resort, I decided to cancel the booking. The Mines was like a dead place; that made me thinking that I was scammed by Philea Mines Beach Resort whenever I reached The Mines. On December 24, 2020, I contacted the Booking.com to request for a refund. Then, I was told by the Booking.com that the Philea Mines Beach Resort rejected the refund. After that, I made a call to the resort. The staff told me that their cancellation policy doesn’t allow them to make a refund to me. The cancellation policy is written as following: Note that if canceled, modified, or in case of no-show, the total price of the reservation will be charged. I was there searching for the Philea Mines Beach Resort for about 30 minutes, and I still couldn’t locate it. Then, how is it possible for me to show up in the first place. The Mines was in bad condition, and they wanted us to pay the price because we couldn’t locate the resort. Philea Mines Beach Resort staffs were bad at rectifying issue; they kept pushing the refund problem to Booking.com. Again, the Booking.com said the refund was disagreed by the resort. I am here to warn everyone not to book Philea Mines Beach Resort using Booking.com for holidays. Hope this would help all of you. On December 22, 2020, I booked Philea Mines Beach Resort using Booking.com. However, I have trouble looking for it at night (around 11:00 pm). The surrounding of The Mines and its buildings were dark, and there was no street light as well. That place was just like an abandoned place, and it was filling with many stray dogs. That made the driving at night even worse. After wasting about 30 minutes searching around for the resort, I decided to cancel the booking. The Mines was like a dead place; that made me thinking that I was scammed by Philea Mines Beach Resort whenever I reached The Mines. On December 24, 2020, I contacted the Booking.com to request for a refund. Then, I was told by the Booking.com that the Philea Mines Beach Resort rejected the refund. After that, I made a call to the resort. The staff told me that their cancellation policy doesn’t allow them to make a refund to me. The cancellation policy is written as following: Note that if canceled, modified, or in case of no-show, the total price of the reservation will be charged. I was there searching for the Philea Mines Beach Resort for about 30 minutes, and I still couldn’t locate it. Then, how is it possible for me to show up in the first place. The Mines was in bad condition, and they wanted us to pay the price because we couldn’t locate the resort. Philea Mines Beach Resort staffs were bad at rectifying issue; they kept pushing the refund problem to Booking.com. Again, the Booking.com said the refund was disagreed by the resort. I am here to warn everyone not to book Philea Mines Beach Resort using Booking.com for holidays. Hope this would help all of you.

Mines Wellness Hotel - 3 Nights #SD70

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