Breakfree Cosmopolitan #RB51

07 ноября 2021

Whodnee2

4

Excellent location with friendly staff

Thoroughly enjoyed my stay with you once again. Enjoyed the room and location. Easy access, excellent to have undercover parking with storms hanging around and the Deb (?) was extremely polite and helpful when I called to reserve a room early in the morning. She was helpful and when I arrived, polite and though was having some pc issues, still handled everything with a smile. The only disappointment was noticed cleaners had not cleaned behind the jug in the kitchen so a bit of leftover food was sitting there. Easy cleaned but was the only small negative. Thoroughly enjoyed my stay with you once again. Enjoyed the room and location. Easy access, excellent to have undercover parking with storms hanging around and the Deb (?) was extremely polite and helpful when I called to reserve a room early in the morning. She was helpful and when I arrived, polite and though was having some pc issues, still handled everything with a smile. The only disappointment was noticed cleaners had not cleaned behind the jug in the kitchen so a bit of leftover food was sitting there. Easy cleaned but was the only small negative.

30 октября 2021

BronwynMoeser

4

Great Location

Location amazing. Staff truly accommodating and friendly. Older style apartments but old fashioned genuine hospitality - love the place & will be back. The apartments are well appointment with what you need for a comfortable stay Location amazing. Staff truly accommodating and friendly. Older style apartments but old fashioned genuine hospitality - love the place & will be back. The apartments are well appointment with what you need for a comfortable stay

19 октября 2021

130meaganr

5

Excellent location, easy late check-in

I was here to play at a sports events. Amazing location to Woolworths and other food options. Not far from the highway. Sauna and pool facilities were great! Parking was always available and secure. Walking distance to the beach. I was here to play at a sports events. Amazing location to Woolworths and other food options. Not far from the highway. Sauna and pool facilities were great! Parking was always available and secure. Walking distance to the beach.

21 июня 2021

Aldave957

3

Great location but....

We chose the hotel for it's price and location, the arrival was ok, the general manager for some reason seems to be the only person working there and he was friendly enough, the apartment was nice, some renovations were done and it was clean, the furniture needs replacing, a "leather" lounge is peeling and not very inviting, we decided not to sit on it, the iron board was broken, and the tap in the toilet was leaking, the room on the 9th floor was very very noisy from the street below and the Hard Rock Cafe across the road, we could barely sleep, although the position was great, close to everything, we would not stay there again, also sadly a lot of street people are sleeping rough just outside the hotel We chose the hotel for it's price and location, the arrival was ok, the general manager for some reason seems to be the only person working there and he was friendly enough, the apartment was nice, some renovations were done and it was clean, the furniture needs replacing, a "leather" lounge is peeling and not very inviting, we decided not to sit on it, the iron board was broken, and the tap in the toilet was leaking, the room on the 9th floor was very very noisy from the street below and the Hard Rock Cafe across the road, we could barely sleep, although the position was great, close to everything, we would not stay there again, also sadly a lot of street people are sleeping rough just outside the hotel

18 июня 2021

V1278QYmatthewr

1

Outdated, dirty and an overall disappointing experience.

We stayed in the Cosmopolitan BreakFree Surfers Paradise for a weekend in June 2021 on the 10th floor in a ‘deluxe room’, needless to say, we will never stay here again. Upon arrival we were greeted by friendly reception staff and told our room still wasn’t ready despite it being 2:15pm for a 2pm check-in. About 20 minutes later and finalising the paperwork, we were given our keys and made our way to the room. Getting to our room we found the door open and the ‘cleaners’ still in room making beds and directed us to sit on the balcony. Once the ‘cleaners’ moved to the next room, we decided to start unpacking and walking around to see where we were living for the next few days, and it was all downhill from there.  ‘Deluxe 2 bedroom room’ was the same size as the single room making the living space very tiny  4 guests with 3 dining chairs with a table so small it was not usable  Rubbish and towels on the side of the balcony  Toilet roll holder falling off  No bedside tables in either room  No lamps or other lighting in the bedrooms other than the main light  Wardrobes broken and falling apart  Mold in and around the apartment  Outdated and broken furniture – black lounge was flaky and falling apart, 2 white single lounges were old and worn with 1 was stuffed with an old mattress spring ‘for comfort’  Apart from what the 4’11’ cleaner could see, nothing was clean and nothing had been moved to clean – previous guests things under lounge with an abundance of dust  Fridge was dirty, in, out and on top. It should also be noted that this place is shared with permanent residence who don’t appear to like to share ‘their’ carpark with holiday makers. Apart from the great location, the apartment was very dirty, beds and lounges uncomfortable and the noise coming from neighboring business made it very hard to sleep. Now, whilst I understand staying right on the main strip incurs noise, there is absolutely no attempt by this hotel to noise proof the room.. something that is not advertised. It's not an apartment that matches any photos advertised or a place to holiday with a baby or children, let alone worth the $900 spent. We stayed in the Cosmopolitan BreakFree Surfers Paradise for a weekend in June 2021 on the 10th floor in a ‘deluxe room’, needless to say, we will never stay here again. Upon arrival we were greeted by friendly reception staff and told our room still wasn’t ready despite it being 2:15pm for a 2pm check-in. About 20 minutes later and finalising the paperwork, we were given our keys and made our way to the room. Getting to our room we found the door open and the ‘cleaners’ still in room making beds and directed us to sit on the balcony. Once the ‘cleaners’ moved to the next room, we decided to start unpacking and walking around to see where we were living for the next few days, and it was all downhill from there.  ‘Deluxe 2 bedroom room’ was the same size as the single room making the living space very tiny  4 guests with 3 dining chairs with a table so small it was not usable  Rubbish and towels on the side of the balcony  Toilet roll holder falling off  No bedside tables in either room  No lamps or other lighting in the bedrooms other than the main light  Wardrobes broken and falling apart  Mold in and around the apartment  Outdated and broken furniture – black lounge was flaky and falling apart, 2 white single lounges were old and worn with 1 was stuffed with an old mattress spring ‘for comfort’  Apart from what the 4’11’ cleaner could see, nothing was clean and nothing had been moved to clean – previous guests things under lounge with an abundance of dust  Fridge was dirty, in, out and on top. It should also be noted that this place is shared with permanent residence who don’t appear to like to share ‘their’ carpark with holiday makers. Apart from the great location, the apartment was very dirty, beds and lounges uncomfortable and the noise coming from neighboring business made it very hard to sleep. Now, whilst I understand staying right on the main strip incurs noise, there is absolutely no attempt by this hotel to noise proof the room.. something that is not advertised. It's not an apartment that matches any photos advertised or a place to holiday with a baby or children, let alone worth the $900 spent.

Breakfree Cosmopolitan #RB51

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