City Suites Playa del Carmen #DG21

07 октября 2020

Malena0909

3

Could do better for evacuees

I ended up here because beachfront hotels were being evacuated due to Delta. While staff were nice, I'm disappointed the hotel didn't provide lunch or bring in pizzas. Come on. They made a killing with guests leaving both beachfront hotels in Cancun and Playa del Carmen. The ice machine didn't work. I had to go to the City Express Suites next door twice to get ice. There are no mini fridges in the rooms. They did provide breakfast and the coffee is decent. But I'm pescatarian and the scrambled eggs had ham and the refried beans were made with lard. There was nowhere to eat after the hurricane hit. This is where the hotel should have arranged to feed us evacuees besides breakfast. There were no chambermaids today and that's totally understandable. Reception called offering an apology for not having had housekeepers and asking if I needed anything like towels, etc. That was nice. I had a problem with the pork-laden eggs and beans and with the lack of empathy toward guests who were scrambling to find food. The hotel is simple but beds are comfortable. They had a sanitizing gel as part of your provided toiletries. They have a desk, a flat-screen TV, hangers and two bottles of water for sale in the room. Windows are strong as I rarely heard the wind from Hurricane Delta. When you come in the first time, they take your temperature and give you hand gel. The check in process was slow when I got here on Tuesday, Oct. 6. There was a line of folks checking in. In general, this is a no frills clean hotel that needs to enhance their customer service when it comes to lodging many folks evacuating. I ended up here because beachfront hotels were being evacuated due to Delta. While staff were nice, I'm disappointed the hotel didn't provide lunch or bring in pizzas. Come on. They made a killing with guests leaving both beachfront hotels in Cancun and Playa del Carmen. The ice machine didn't work. I had to go to the City Express Suites next door twice to get ice. There are no mini fridges in the rooms. They did provide breakfast and the coffee is decent. But I'm pescatarian and the scrambled eggs had ham and the refried beans were made with lard. There was nowhere to eat after the hurricane hit. This is where the hotel should have arranged to feed us evacuees besides breakfast. There were no chambermaids today and that's totally understandable. Reception called offering an apology for not having had housekeepers and asking if I needed anything like towels, etc. That was nice. I had a problem with the pork-laden eggs and beans and with the lack of empathy toward guests who were scrambling to find food. The hotel is simple but beds are comfortable. They had a sanitizing gel as part of your provided toiletries. They have a desk, a flat-screen TV, hangers and two bottles of water for sale in the room. Windows are strong as I rarely heard the wind from Hurricane Delta. When you come in the first time, they take your temperature and give you hand gel. The check in process was slow when I got here on Tuesday, Oct. 6. There was a line of folks checking in. In general, this is a no frills clean hotel that needs to enhance their customer service when it comes to lodging many folks evacuating.

20 января 2020

BayernTrips

2

Loud and not so clean

Checking in late in the evening, I was given a room right next to the Elevator on the first floor. The walls here are paper thin and I could hear the poor fellow next to me coughing all night long. Every time the elevator was used, it would “Ding” loudly at each floor. When I pulled back the bed covers to get into bed, the blanket had the unmistakeable smell of body oder - then it was game over. Staff was very nice and breakfast was OK, but I could wait to leave Checking in late in the evening, I was given a room right next to the Elevator on the first floor. The walls here are paper thin and I could hear the poor fellow next to me coughing all night long. Every time the elevator was used, it would “Ding” loudly at each floor. When I pulled back the bed covers to get into bed, the blanket had the unmistakeable smell of body oder - then it was game over. Staff was very nice and breakfast was OK, but I could wait to leave

14 декабря 2019

asl825

4

Friendly Staff

Very accommodating to non-Spanish speakers. Friendly, caring service. Nice pool. Very nice breakfast included. Only drawback was a mildew smell in the shower, but cleaning staff were excellent. Very nice restaurant next door. Very accommodating to non-Spanish speakers. Friendly, caring service. Nice pool. Very nice breakfast included. Only drawback was a mildew smell in the shower, but cleaning staff were excellent. Very nice restaurant next door.

05 января 2019

gabe_alva

2

HIGH NOISE LEVELS!

Plus side: 1. The place is inexpensive and relatively clean. Downsides: 1. The floors are paper thin and amplify every minute sound made by guests on the floor above. Was awakened at 5:30 a.m. by guests in the room upstairs moving chairs and chatting. I’m not a light sleeper so it’s a legitimate problem. If you’re planning on getting a good night’s rest I suggest lodging somewhere else. 2. The room came with no towels. The cleaning lady said they didn’t have enough to supply all rooms Plus side: 1. The place is inexpensive and relatively clean. Downsides: 1. The floors are paper thin and amplify every minute sound made by guests on the floor above. Was awakened at 5:30 a.m. by guests in the room upstairs moving chairs and chatting. I’m not a light sleeper so it’s a legitimate problem. If you’re planning on getting a good night’s rest I suggest lodging somewhere else. 2. The room came with no towels. The cleaning lady said they didn’t have enough to supply all rooms

17 июля 2018

greta_gad

1

Not Recommended for longer staying

We are very disappointed to choose this hotel for our honeymoon. First of all, the breakfast everyday are the same (cereals, eggs, salads, bread, cheese), plates, cups, forks are disposable. Coffee are terrible. Second, We have to change the room because it was so nosy, second room as-well, children’s screaming, running at 11pm. Third, there is no fridge in the room, the ice machine doesn’t work, you need go to another hotel to take ice, in the lift the lights was broken, so it was dark inside. Also, the wife is very weak. The staff English very poor. So, I recommend to choose local-family hostel and to have nice Holiday and not choose this hotel for longer staying. However, the room was clean, the staff was nice. We are very disappointed to choose this hotel for our honeymoon. First of all, the breakfast everyday are the same (cereals, eggs, salads, bread, cheese), plates, cups, forks are disposable. Coffee are terrible. Second, We have to change the room because it was so nosy, second room as-well, children’s screaming, running at 11pm. Third, there is no fridge in the room, the ice machine doesn’t work, you need go to another hotel to take ice, in the lift the lights was broken, so it was dark inside. Also, the wife is very weak. The staff English very poor. So, I recommend to choose local-family hostel and to have nice Holiday and not choose this hotel for longer staying. However, the room was clean, the staff was nice.

City Suites Playa del Carmen #DG21

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