Ultiqa @ Freshwater Point #A032

07 сентября 2021

DLW112

5

Close to all

This property is easy walking distance to shopping, the casino, Broadbeach mall, light rail and the beach. We had a 9th floor room with a scenic view including from the bathroom. We thoroughly enjoyed the facilities particularly the pool, spa and sauna. The unit was light filled and we could have spent hours admiring the view. The complex is on a waterway and away from traffic. We would stay here again. This property is easy walking distance to shopping, the casino, Broadbeach mall, light rail and the beach. We had a 9th floor room with a scenic view including from the bathroom. We thoroughly enjoyed the facilities particularly the pool, spa and sauna. The unit was light filled and we could have spent hours admiring the view. The complex is on a waterway and away from traffic. We would stay here again.

01 июля 2021

PrithviMoses

1

DO NOT RISK BOOKING WITH ULTIQA

Horrible customer service and very unethical hotel group. I had a non-refundable booking and could not make it due to a Covid lockdown in Sydney. As per Australian Consumer Law, I am entitled to a full refund due to a natural disaster. The hotel refused to follow Australian Consumer Law and did not provide a refund. A complaint has been lodged with the ombudsman. DO NOT RISK BOOKING WITH ULTIQA as they DO NOT FOLLOW Australian Consumer Law. The hotel offered a change of date, when I selected a different school holiday period I was told that a rate difference of $4,125.00 will apply (nearly 200% extra) when the existing booking was also in a school holiday period. Australian Consumer Law Reference: "if the particular accommodation venue selected and booked by a consumer has been significantly impacted by natural disaster or closed to travellers, the consumer would be entitled to a refund" Horrible customer service and very unethical hotel group. I had a non-refundable booking and could not make it due to a Covid lockdown in Sydney. As per Australian Consumer Law, I am entitled to a full refund due to a natural disaster. The hotel refused to follow Australian Consumer Law and did not provide a refund. A complaint has been lodged with the ombudsman. DO NOT RISK BOOKING WITH ULTIQA as they DO NOT FOLLOW Australian Consumer Law. The hotel offered a change of date, when I selected a different school holiday period I was told that a rate difference of $4,125.00 will apply (nearly 200% extra) when the existing booking was also in a school holiday period. Australian Consumer Law Reference: "if the particular accommodation venue selected and booked by a consumer has been significantly impacted by natural disaster or closed to travellers, the consumer would be entitled to a refund"

18 мая 2021

tanyadX962XX

4

Mixed review

i recently stayed here with my daughter for 2 nights then we had to stay an extra night where we had to change rooms. I want to say though the front desk girls were very helpful during our stay. 1. The first room on the 8th floor / 2 bed apartment was great the room was bright airy and inviting overlooking the pool and the river behind. The beds seemed comfortable no real complaints. Its a 10 min walk max to the main street of Broadbeach for restaurants. The car parking was included but tight spaces. 2. We had to stay an extra unplanned night, so we had to move rooms. I am very grateful that Ultiqa had a room but i wished they didn't. We moved from a 2 bed too a 1 bed apartment. We stayed on the first floor on the other side of the building facing the road. The room for one night (fri) cost more than the 2 previous nights and was not worth it. The room was dark uninviting and no way a comfy 4.5 * . i genuinely felt ripped off with this room. Regardless the room didn't come up to the money i paid for it. My advice if you are booking here always ask to stay on the pool side. I would have been extremely disappointed for the cost if my entire stay was on the road side. i recently stayed here with my daughter for 2 nights then we had to stay an extra night where we had to change rooms. I want to say though the front desk girls were very helpful during our stay. 1. The first room on the 8th floor / 2 bed apartment was great the room was bright airy and inviting overlooking the pool and the river behind. The beds seemed comfortable no real complaints. Its a 10 min walk max to the main street of Broadbeach for restaurants. The car parking was included but tight spaces. 2. We had to stay an extra unplanned night, so we had to move rooms. I am very grateful that Ultiqa had a room but i wished they didn't. We moved from a 2 bed too a 1 bed apartment. We stayed on the first floor on the other side of the building facing the road. The room for one night (fri) cost more than the 2 previous nights and was not worth it. The room was dark uninviting and no way a comfy 4.5 * . i genuinely felt ripped off with this room. Regardless the room didn't come up to the money i paid for it. My advice if you are booking here always ask to stay on the pool side. I would have been extremely disappointed for the cost if my entire stay was on the road side.

16 мая 2021

Laurie S

3

Good position but we just got a raw deal overall.

Stayed her for 5 nights in late April 2021. We were with another 6 couples or families & and had booked before any of the others. So why did we get the dud apartment. We had a 2 bedroom apartment on level 2 – having a very ordinary outlook over the car park & nothing else. We had specifically specified requiring a king bed so were astonished to find we did not get that – we immediately phoned management to explain that a queen would not suffice. Of course we got the usual talk – no apartments are vacant – despite that contradicting their own web site. So we got uncomfortable bedding & no view whatsoever. We were annoyed that others who had booked much later got views & better apartments. Another gripe was all the associated families were on different floors – that is hard as you cannot visit other floors with their keying system – can be worked around but an annoyance anyway. Apart from these gripes, the apartment was comfortable, quite good Wi-Fi & good showers. Excellent access to Broadbeach and was always clean in public areas. Stayed her for 5 nights in late April 2021. We were with another 6 couples or families & and had booked before any of the others. So why did we get the dud apartment. We had a 2 bedroom apartment on level 2 – having a very ordinary outlook over the car park & nothing else. We had specifically specified requiring a king bed so were astonished to find we did not get that – we immediately phoned management to explain that a queen would not suffice. Of course we got the usual talk – no apartments are vacant – despite that contradicting their own web site. So we got uncomfortable bedding & no view whatsoever. We were annoyed that others who had booked much later got views & better apartments. Another gripe was all the associated families were on different floors – that is hard as you cannot visit other floors with their keying system – can be worked around but an annoyance anyway. Apart from these gripes, the apartment was comfortable, quite good Wi-Fi & good showers. Excellent access to Broadbeach and was always clean in public areas.

13 апреля 2021

E7538SZnicoled

5

Excellent Facilities, huge rooms

This resort is a real hidden gem. We stay here twice a year and it never disappoints. We normally get a 2 bedroom unit and it is huge. There are two large bedrooms, two large bathrooms, ample amenities (towels, pillows, toiletries etc) and a very well equipped kitchen. We enjoy sitting on the balcony at night watching the spectacular view. The resort itself has a wonderful cafe on site, a large pool and a gym. It also has very clean barbecue facilities and the reception staff are very accommodating and friendly. The manager Sue is warm and friendly also and is a real asset to the resort. I would recommend Freshwater Point as a great place to holiday, away from the noise of the Broadbeach mall but close enough to walk to the great restaurants and beach. This resort is a real hidden gem. We stay here twice a year and it never disappoints. We normally get a 2 bedroom unit and it is huge. There are two large bedrooms, two large bathrooms, ample amenities (towels, pillows, toiletries etc) and a very well equipped kitchen. We enjoy sitting on the balcony at night watching the spectacular view. The resort itself has a wonderful cafe on site, a large pool and a gym. It also has very clean barbecue facilities and the reception staff are very accommodating and friendly. The manager Sue is warm and friendly also and is a real asset to the resort. I would recommend Freshwater Point as a great place to holiday, away from the noise of the Broadbeach mall but close enough to walk to the great restaurants and beach.

Ultiqa @ Freshwater Point #A032

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