WorldMark Isla Mujeres #6723

17 ноября 2021

Patricia P

1

Terrible Customer Worldmark Corporate Care

Worldmark cancelled our reservation without notification. Three days before our arrival they cancelled our reservation in what looked like a standard advertisement email. We were not the only ones! Other customers were stranded in a remote island without assistance. We have been told that this is Worldmarks standard for customer care. Cancel your customer, put them on an endless hold and then leave them to figure it out for themselves. Worldmark will mess up your vacation and leave you to clean up their mess. Thank you to the local staff who provided help. Corporate Worldmark is run by a bunch of amateurs. Pathetic and unprofessional. Worldmark cancelled our reservation without notification. Three days before our arrival they cancelled our reservation in what looked like a standard advertisement email. We were not the only ones! Other customers were stranded in a remote island without assistance. We have been told that this is Worldmarks standard for customer care. Cancel your customer, put them on an endless hold and then leave them to figure it out for themselves. Worldmark will mess up your vacation and leave you to clean up their mess. Thank you to the local staff who provided help. Corporate Worldmark is run by a bunch of amateurs. Pathetic and unprofessional.

13 августа 2021

Exploration790873

5

Quite, restful stay

This resort is very small, they were operating only 16 of about 30 units due to the pandemic. The grounds are well kept and everyone is very nice. Alex is so nice and very helpful. The studio rooms are clean and have a microwave, mini fridge and coffee maker. There is a grocery about 2 blocks away that is similar to a Walmart. We took a rolling bag with us and packed our groceries in it for the walk back (we bought big jugs of water) You can also rent a golf cart and that makes the trip easy. You can go anywhere on the island on a golf cart. Taxi from the ferry(north beach area) to the hotel is about $5 and the golf cart is $55 a day. Fun place to visit, my family wants to return!!!! This resort is very small, they were operating only 16 of about 30 units due to the pandemic. The grounds are well kept and everyone is very nice. Alex is so nice and very helpful. The studio rooms are clean and have a microwave, mini fridge and coffee maker. There is a grocery about 2 blocks away that is similar to a Walmart. We took a rolling bag with us and packed our groceries in it for the walk back (we bought big jugs of water) You can also rent a golf cart and that makes the trip easy. You can go anywhere on the island on a golf cart. Taxi from the ferry(north beach area) to the hotel is about $5 and the golf cart is $55 a day. Fun place to visit, my family wants to return!!!!

16 июля 2021

250shelleys

5

I love this place, will be back for sure!

This resort is small and the staff is super friendly and extremely helpful. Alex and Alberto went out of their way to help us in any way we needed, even called an ordered a delivery dinner for us one night! I called the resort ahead of my trip and arranged golf cart rental. It is the easiest way to get around the island. The swim up bar at the pool was fun, Charlie took good care of us. The location mid island is great for exploring either up north in the town, or go south to the Cliff of Dawn, Garrafon park, and the Dolphin adventure. There is plenty of live music at small venues bar/restaurants. The Joint is great, as is el Patio for live music. Go have fun! This resort is small and the staff is super friendly and extremely helpful. Alex and Alberto went out of their way to help us in any way we needed, even called an ordered a delivery dinner for us one night! I called the resort ahead of my trip and arranged golf cart rental. It is the easiest way to get around the island. The swim up bar at the pool was fun, Charlie took good care of us. The location mid island is great for exploring either up north in the town, or go south to the Cliff of Dawn, Garrafon park, and the Dolphin adventure. There is plenty of live music at small venues bar/restaurants. The Joint is great, as is el Patio for live music. Go have fun!

05 марта 2020

Compass513349

3

Nice

I wanted to Love this resort but it just didn't deliver. The headache of having to trek all your luggage on the ferry was exhaustive. The resort itself is adorable but not very comfortable. The one bedroom that sleeps four truly only sleeps two (couples only). The sofa bed is something weird and was incredibly uncomfortable for my guest. They even bought a mattress to accomdate. The unit are very cute but hard and insects everywhere. They really need to spray. I think this might be the only WM I won't come back too. Highly disappointed. The restaurant at the end of the road though was delicious. I wanted to Love this resort but it just didn't deliver. The headache of having to trek all your luggage on the ferry was exhaustive. The resort itself is adorable but not very comfortable. The one bedroom that sleeps four truly only sleeps two (couples only). The sofa bed is something weird and was incredibly uncomfortable for my guest. They even bought a mattress to accomdate. The unit are very cute but hard and insects everywhere. They really need to spray. I think this might be the only WM I won't come back too. Highly disappointed. The restaurant at the end of the road though was delicious.

16 февраля 2020

BoatEscape

5

Loved This Place

We really enjoyed this resort. Staff was great, grounds and room was clean and well cared for. On a previous day trip to Isla Mujeres we had stopped by on a whim and were given a tour of the resort. When planning for a 2 month trip to the Riviera Maya we wanted to spend a few nights here. Of course the resort was pretty full and only a few night’s available. Worldmark reservations were a big help to get 3 nights in the type of room we wanted. The property is beautiful with a unique design and setting around a round pool with a bar and restaurant owned by the adjacent marina. Luxury yachts were moored nearby. Easy to buy drinks and meals. Alberto was great and always eager to help. Check-in and out was super easy. They usually have golf carts to rent, just call. This was high season and golf carts can be hard to find. Golf carts are a great way to get around on this small island. Taxis also would work well and are inexpensive, but do not give you the freedom to explore. There is also a bus system but did not use it. The resort is located mid-island so not really walkable to to the north end which has more going on. We stayed in. Studio Hotel King. Coffee pot, small microwave, small fridge. Nice room on the ground floor. All rooms look out on the pool and have hammocks and 2 chairs and a table on patio. Places we would recommend: Playa Norte and Las Hermachas Beach Club. Beautiful beach and water. You can rent lounges/umbrella for 300 pesos or, as we did, sit at a table free and order food and drinks. Zama Beach Club was great! Nice setting, great beach, pool, bar and seating at different levels. The water was not the same blue color and not as sandy when walking in the water. Fantastic shrimp tacos and the deep fried tortilla with shrimp is fantastic. No rental, just consumption. Green Verde is nearby and excellent! Others are The Soggy Peso ( don’t let the entrance deter you) and Big Daddy’s Beach Bar with corn hole tourney on Friday nights. Ferry was about 20 minutes and easy to use. We would have stayed an extra night (room available) but would have had to buy a Housekeeping- wish WM would change this! Loved the resort and Isla! Would stay again in a minute! We really enjoyed this resort. Staff was great, grounds and room was clean and well cared for. On a previous day trip to Isla Mujeres we had stopped by on a whim and were given a tour of the resort. When planning for a 2 month trip to the Riviera Maya we wanted to spend a few nights here. Of course the resort was pretty full and only a few night’s available. Worldmark reservations were a big help to get 3 nights in the type of room we wanted. The property is beautiful with a unique design and setting around a round pool with a bar and restaurant owned by the adjacent marina. Luxury yachts were moored nearby. Easy to buy drinks and meals. Alberto was great and always eager to help. Check-in and out was super easy. They usually have golf carts to rent, just call. This was high season and golf carts can be hard to find. Golf carts are a great way to get around on this small island. Taxis also would work well and are inexpensive, but do not give you the freedom to explore. There is also a bus system but did not use it. The resort is located mid-island so not really walkable to to the north end which has more going on. We stayed in. Studio Hotel King. Coffee pot, small microwave, small fridge. Nice room on the ground floor. All rooms look out on the pool and have hammocks and 2 chairs and a table on patio. Places we would recommend: Playa Norte and Las Hermachas Beach Club. Beautiful beach and water. You can rent lounges/umbrella for 300 pesos or, as we did, sit at a table free and order food and drinks. Zama Beach Club was great! Nice setting, great beach, pool, bar and seating at different levels. The water was not the same blue color and not as sandy when walking in the water. Fantastic shrimp tacos and the deep fried tortilla with shrimp is fantastic. No rental, just consumption. Green Verde is nearby and excellent! Others are The Soggy Peso ( don’t let the entrance deter you) and Big Daddy’s Beach Bar with corn hole tourney on Friday nights. Ferry was about 20 minutes and easy to use. We would have stayed an extra night (room available) but would have had to buy a Housekeeping- wish WM would change this! Loved the resort and Isla! Would stay again in a minute!

WorldMark Isla Mujeres #6723

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