Occidental Cozumel #6247

20 января 2020

Lus01

4

отпуск в январе

Отель очень зеленый, интимный, тихий. Если и отдыхают пары с детьми, то все равно не шумно. Сервис отличный, это об уборке комнат и наполнению холодильника. Белье всегда свежее, полотенца меняются каждый день, чистенькие, белоснежные. Оставляли по 1 $ каждый день на уборку. В холодильнике бутылки с водой, пиво, кола, севенап и другое в большом количестве. Шанпунь и кондиционер, а также мыла каждый день пополнялись. У нас в комнате были халаты и тапочки. У соседей не было. Почему, не знаю. Теперь о еде. Голодным не будете, но разнообразия не хватает. Блюда повторяются от заврака к ужину. Рыба одна все время. Суши были 1 раз за неделю. Текиллы полно, можно попросить и вам принесут и на обед и на ужин. Репосаду нужно заказывать, иначе принесут самую дешевую. Фруктов не много: банабы, апельсины, мандарины, ананас, папайя, дыня. Все. Выпечка классная, разнообразная. Мороженое нескольких видов. Пляж нормальный, но с крутым спуском в воду, много ракушек. Есть смысл взять с собой плавательную обувь. Море грязноватое, много водорослей, чистум было только дня 3. Лежаков хватает. Бар на пляже, все ок. 2 бассейна на территории, один недалеко от моря, другой в глибине отеля, толюко для взрослых, там всегда отдыхали пенсионеры. Анимация возле бассейна, на море нет, слабенькая. Вечером всегда есть что то возле лобби, но специального зала для анимации нет. Дайвингом мы не занимаемся, но видели, что катер ходит регулярно с дайвингистами в течение дня. Сноркелинг можно делать, нужно доплуть до буйков чтобы полюбоваться на рыбок. Берите маски с собой, иначе очень дорого. Ну вот и все. Отель на 4 звезды. Будем пробовать другой в следующий раз. Отель очень зеленый, интимный, тихий. Если и отдыхают пары с детьми, то все равно не шумно. Сервис отличный, это об уборке комнат и наполнению холодильника. Белье всегда свежее, полотенца меняются каждый день, чистенькие, белоснежные. Оставляли по 1 $ каждый день на уборку. В холодильнике бутылки с водой, пиво, кола, севенап и другое в большом количестве. Шанпунь и кондиционер, а также мыла каждый день пополнялись. У нас в комнате были халаты и тапочки. У соседей не было. Почему, не знаю. Теперь о еде. Голодным не будете, но разнообразия не хватает. Блюда повторяются от заврака к ужину. Рыба одна все время. Суши были 1 раз за неделю. Текиллы полно, можно попросить и вам принесут и на обед и на ужин. Репосаду нужно заказывать, иначе принесут самую дешевую. Фруктов не много: банабы, апельсины, мандарины, ананас, папайя, дыня. Все. Выпечка классная, разнообразная. Мороженое нескольких видов. Пляж нормальный, но с крутым спуском в воду, много ракушек. Есть смысл взять с собой плавательную обувь. Море грязноватое, много водорослей, чистум было только дня 3. Лежаков хватает. Бар на пляже, все ок. 2 бассейна на территории, один недалеко от моря, другой в глибине отеля, толюко для взрослых, там всегда отдыхали пенсионеры. Анимация возле бассейна, на море нет, слабенькая. Вечером всегда есть что то возле лобби, но специального зала для анимации нет. Дайвингом мы не занимаемся, но видели, что катер ходит регулярно с дайвингистами в течение дня. Сноркелинг можно делать, нужно доплуть до буйков чтобы полюбоваться на рыбок. Берите маски с собой, иначе очень дорого. Ну вот и все. Отель на 4 звезды. Будем пробовать другой в следующий раз.

06 мая 2019

lilias55

3

Не оправдал ожидания

Отель не стоит своих денег. Разнообразие еды очень скудное. За 150$ в сутки предлагает отель куриные ножки. Покушать нечего. Рыба вонючая телапия при том что отель в морской зоне. Мы остались голодные за свои деньги. Тем кто сидит на диете как раз нужно в этот отель. Отель не стоит своих денег. Разнообразие еды очень скудное. За 150$ в сутки предлагает отель куриные ножки. Покушать нечего. Рыба вонючая телапия при том что отель в морской зоне. Мы остались голодные за свои деньги. Тем кто сидит на диете как раз нужно в этот отель.

08 января 2019

Global17628584851

3

Красивая территория и большие проблемы с едой

Территория восхитительна, много красивых деревьев, иногда выходят игуаны и насухи, отличные номера, неплохой пляж (чистят в сезон водорослей), на этом преимущества кончаются....Питание очень скромное, явно не для 5 звездВ рестораны надо отстоять очередь по 20-60 минут, чтоб специально обученный человек вас посадил...При этом столиков пустых полноПериодически встречали блюда с прошлых коржмежек, приправленных другим соусомБыли 2 дня и рады, что так мало Территория восхитительна, много красивых деревьев, иногда выходят игуаны и насухи, отличные номера, неплохой пляж (чистят в сезон водорослей), на этом преимущества кончаются....Питание очень скромное, явно не для 5 звездВ рестораны надо отстоять очередь по 20-60 минут, чтоб специально обученный человек вас посадил...При этом столиков пустых полноПериодически встречали блюда с прошлых коржмежек, приправленных другим соусомБыли 2 дня и рады, что так мало

14 июля 2018

Павел К

5

Рай для дайверов

Главной целью нашего пребывания в этом отеле был дайвинг. Ожидания оправдались на 100%. Сразу по прибытии на стойке обслуживания посетителей оформил заказ на погружения. Отель сотрудничает с компанией Dive Palankar и дает 20% скидки. Стоимость 2-х погружений (за один выход в море) составляет около 80 долл. Расположение отеля одно из самых лучших для дайвинга. До рифа на катере идти всего минут 15. Сам отель тоже выше всяких подвал. Небольшие корпуса утопают в зелени. В каждом номере есть балкон или патио. Питание великолепное, для тех, кто останавливается больше чем на 2 дня вечером можно один раз сходить в ресторан А-ля-карт. В остальные дни "шведский стол". Но он тоже оч-ч-ч-ень неплохой. Напитки на уровне! Не только местное пойло, но и вполне брендовые. По территории бегают игуаны и очень смешные зверьки Коати или Носухи по простому. Номера очень просторные с почти бесшумным кондиционером. Персонал вежливый и хорошо вышколен. Нам, как Genius путешественникам (от Booking.com) оформили поздний выезд, добавив 2 часа. В общем, самые лучшие впечатления. Главной целью нашего пребывания в этом отеле был дайвинг. Ожидания оправдались на 100%. Сразу по прибытии на стойке обслуживания посетителей оформил заказ на погружения. Отель сотрудничает с компанией Dive Palankar и дает 20% скидки. Стоимость 2-х погружений (за один выход в море) составляет около 80 долл. Расположение отеля одно из самых лучших для дайвинга. До рифа на катере идти всего минут 15. Сам отель тоже выше всяких подвал. Небольшие корпуса утопают в зелени. В каждом номере есть балкон или патио. Питание великолепное, для тех, кто останавливается больше чем на 2 дня вечером можно один раз сходить в ресторан А-ля-карт. В остальные дни "шведский стол". Но он тоже оч-ч-ч-ень неплохой. Напитки на уровне! Не только местное пойло, но и вполне брендовые. По территории бегают игуаны и очень смешные зверьки Коати или Носухи по простому. Номера очень просторные с почти бесшумным кондиционером. Персонал вежливый и хорошо вышколен. Нам, как Genius путешественникам (от Booking.com) оформили поздний выезд, добавив 2 часа. В общем, самые лучшие впечатления.

15 декабря 2017

Babavkedah

5

Чудесно проведенное время.

В Мексику ездим часто, но на о.Косумель нас занесло впервые. Долго выбирали подходящий отель, главное на что ориентировались - хороший пляж с удобным входом и чистым песком без камней, небольшая, но красивая территория, уютные домики или номера и, конечно же, близость к коралловым рифам. Данный отель полностью соответствовал этим требованиям на 100%. Правда при заселении была небольшая заминка - нас не оказалось в списках приезжающих вновь постояльцев, но несмотря на эту оплошность принимающей стороны, все-таки быстро заселили и отложили на утро разрешение всех спорных вопросов. Номер достался в ближайшем корпусе к бассейнам и пляжу, вот только оснащение его всем необходимым было спорным. Нас ожидал полностью неработающий фен, сейф и в туалете над унитазом с потолка текла вода!!! Если еще учесть те мучения, которые нам довелось пережить по дороге от аэропорта до отеля на Косумеле, то картина складывалась весьма печальная((( По сотовой связи (недорого!) сообщили о всех проблемах своему агенту в России и голодные, усталые, разочарованные ужином, мы легли спать. Но как в русской пословице говорится - утро вечера мудренее, мы убедились в этом сами. На следующий день, отдохнувшие, плотно позавтракавшие, мы пошли на ресепшн решать наши проблемы. Нас любезно встретили, сообщили, что все вопросы по нашему заселению решены, извинились за нерадивых сотрудников, а в номере все приведут в порядок или, если желаете, проведем замену номера. Пока мы с мужем прогуливались и изучали территорию и инфраструктуру отеля, нам полностью заменили на новые фен и сейф, навели идеальный порядок в ванной и туалетной комнате. И жизнь стала радостна и прекрасна!!! Мы действительно ни в чем не разочаровались, живя в данном отеле. По-моему, мы были единственными на тот момент туристами из России. К нам очень все душевно относились, т.к. персонал отеля очень приветливый, добросовестный. Мы себя чувствовали как дома! Съездили на снорклинг на коралловые рифы, сбылась моя мечта - поплавать с мантами)) Большое множество морских звезд, скатов разной окраски и, конечно же, кристально-чистая вода. Завели новых прекрасных друзей, с которыми будем общаться и обмениваться фотографиями из наших многочисленных путешествий!!! С удовольствием вернемся сюда еще раз с внуком! P.S. Дорога от отеля до парома занимает минут 25. Днем такси стоит 16$, в темное время суток - удваивается, независимо от марки авто. Стоимость поездки на пароме зависит от времени суток и его вида. В Мексику ездим часто, но на о.Косумель нас занесло впервые. Долго выбирали подходящий отель, главное на что ориентировались - хороший пляж с удобным входом и чистым песком без камней, небольшая, но красивая территория, уютные домики или номера и, конечно же, близость к коралловым рифам. Данный отель полностью соответствовал этим требованиям на 100%. Правда при заселении была небольшая заминка - нас не оказалось в списках приезжающих вновь постояльцев, но несмотря на эту оплошность принимающей стороны, все-таки быстро заселили и отложили на утро разрешение всех спорных вопросов. Номер достался в ближайшем корпусе к бассейнам и пляжу, вот только оснащение его всем необходимым было спорным. Нас ожидал полностью неработающий фен, сейф и в туалете над унитазом с потолка текла вода!!! Если еще учесть те мучения, которые нам довелось пережить по дороге от аэропорта до отеля на Косумеле, то картина складывалась весьма печальная((( По сотовой связи (недорого!) сообщили о всех проблемах своему агенту в России и голодные, усталые, разочарованные ужином, мы легли спать. Но как в русской пословице говорится - утро вечера мудренее, мы убедились в этом сами. На следующий день, отдохнувшие, плотно позавтракавшие, мы пошли на ресепшн решать наши проблемы. Нас любезно встретили, сообщили, что все вопросы по нашему заселению решены, извинились за нерадивых сотрудников, а в номере все приведут в порядок или, если желаете, проведем замену номера. Пока мы с мужем прогуливались и изучали территорию и инфраструктуру отеля, нам полностью заменили на новые фен и сейф, навели идеальный порядок в ванной и туалетной комнате. И жизнь стала радостна и прекрасна!!! Мы действительно ни в чем не разочаровались, живя в данном отеле. По-моему, мы были единственными на тот момент туристами из России. К нам очень все душевно относились, т.к. персонал отеля очень приветливый, добросовестный. Мы себя чувствовали как дома! Съездили на снорклинг на коралловые рифы, сбылась моя мечта - поплавать с мантами)) Большое множество морских звезд, скатов разной окраски и, конечно же, кристально-чистая вода. Завели новых прекрасных друзей, с которыми будем общаться и обмениваться фотографиями из наших многочисленных путешествий!!! С удовольствием вернемся сюда еще раз с внуком! P.S. Дорога от отеля до парома занимает минут 25. Днем такси стоит 16$, в темное время суток - удваивается, независимо от марки авто. Стоимость поездки на пароме зависит от времени суток и его вида.

07 декабря 2021

jazzur55

5

Amazing staff beautiful beach 100% recommend

Our family holidays were great at occidental Cozumel. We had a little hiccup when checking-in because the salesman from the call center did not added a note stating we were with a child. So they wanted me to pay extra for my kid even though we paid the fair price and according to call center it should not be a problem. Anyway, We had to talk to the manager and after 2 hours and a half hustling we got what we paid for. That left a bad taste and it was in our very first day of our holidays. However things rapidly improved thanks to Jesus and Millie the pool/entertainment staff. They did a great job to make our stay the best one possible. And all the other personnel were amazing, we even forgot about the issue we had at the check-in. The coral restaurant was amazing , food was super delicious, waiters were fabulous. We had a blast. Snorkeling at the hotels beach was a delight. No need to pay extra if you like that type of activities. All in all we had a wonderful time. Oh btw. My wife and I were celebrating our wedding anniversary and the staff were so kind and attentive they placed a banner outside our room for our anniversary as well as they gave us some cookies and pink wine. That detail alone was fantastic. Of course we are coming back as soon as possible!! Our family holidays were great at occidental Cozumel. We had a little hiccup when checking-in because the salesman from the call center did not added a note stating we were with a child. So they wanted me to pay extra for my kid even though we paid the fair price and according to call center it should not be a problem. Anyway, We had to talk to the manager and after 2 hours and a half hustling we got what we paid for. That left a bad taste and it was in our very first day of our holidays. However things rapidly improved thanks to Jesus and Millie the pool/entertainment staff. They did a great job to make our stay the best one possible. And all the other personnel were amazing, we even forgot about the issue we had at the check-in. The coral restaurant was amazing , food was super delicious, waiters were fabulous. We had a blast. Snorkeling at the hotels beach was a delight. No need to pay extra if you like that type of activities. All in all we had a wonderful time. Oh btw. My wife and I were celebrating our wedding anniversary and the staff were so kind and attentive they placed a banner outside our room for our anniversary as well as they gave us some cookies and pink wine. That detail alone was fantastic. Of course we are coming back as soon as possible!!

06 декабря 2021

tombU1555IP

1

Must be the most profitable hotel in the Barcelo chain!

We were at the Occidental Cozumel at the end of November, 21 and thankfully we were only there a short time. Rooms - dated and stained bedding. They were clean. Beach - small and eroded. The water was clear and clean. Drink service on the beach - attentive and delightful service staff. Entertainment - enjoy playing name that tune? That was the nightly entertainment. Food - the worst at any resort we've ever been to. Want bacon for breakfast? They keep it hidden behind the buffet and you have to beg for a few pieces. The orange juice was a powdered mix. Really! The selections are so limited, very poor quality and everything tastes the same. The cold cuts are razor thin and tasteless. Even the late night pizza is horrible - think elementary school cafeteria. But, I'm willing to bet that the chef, food service director and general manager receive awards from Barcelo every year for being one of the most profitable hotels in the chain. Why? Because they know how to pinch pennies and save money by using inferior products. We always thought better of Barcelo until we had the Occidental experience. We'll I hope the management at this property will enjoy their yearly bonus. You sure earned it, but remember quality will always win out in the long run. We were at the Occidental Cozumel at the end of November, 21 and thankfully we were only there a short time. Rooms - dated and stained bedding. They were clean. Beach - small and eroded. The water was clear and clean. Drink service on the beach - attentive and delightful service staff. Entertainment - enjoy playing name that tune? That was the nightly entertainment. Food - the worst at any resort we've ever been to. Want bacon for breakfast? They keep it hidden behind the buffet and you have to beg for a few pieces. The orange juice was a powdered mix. Really! The selections are so limited, very poor quality and everything tastes the same. The cold cuts are razor thin and tasteless. Even the late night pizza is horrible - think elementary school cafeteria. But, I'm willing to bet that the chef, food service director and general manager receive awards from Barcelo every year for being one of the most profitable hotels in the chain. Why? Because they know how to pinch pennies and save money by using inferior products. We always thought better of Barcelo until we had the Occidental experience. We'll I hope the management at this property will enjoy their yearly bonus. You sure earned it, but remember quality will always win out in the long run.

06 декабря 2021

440joem

3

Nice place but food needs big improvement

My wife stayed at Occidental over Thanksgiving week. Check in went pretty smooth but the reserving of the speciality restaurants definitely needs some improvement. The resort itself is very nice and well maintained. The room was plenty big and we had a comfortable bed, hot water etc.... The dive shop onsite was very nice and convenient. Julien one of the dive masters did a great job and had a great attitude. The bar was OK nothing fantastic in reality we didn't drink that much on the trip but having to wear a mask to order a drink didn't make sense since you could have a one brought to you without. The biggest area of improvement has to be the food. We travel to Cozumel on regular basis but would not return. The Thanksgiving meal was really good and you could see they put a lot of effort into this, however the day to day buffet meals need serious improvement. My wife stayed at Occidental over Thanksgiving week. Check in went pretty smooth but the reserving of the speciality restaurants definitely needs some improvement. The resort itself is very nice and well maintained. The room was plenty big and we had a comfortable bed, hot water etc.... The dive shop onsite was very nice and convenient. Julien one of the dive masters did a great job and had a great attitude. The bar was OK nothing fantastic in reality we didn't drink that much on the trip but having to wear a mask to order a drink didn't make sense since you could have a one brought to you without. The biggest area of improvement has to be the food. We travel to Cozumel on regular basis but would not return. The Thanksgiving meal was really good and you could see they put a lot of effort into this, however the day to day buffet meals need serious improvement.

04 декабря 2021

Justin H

5

Awesome resort and excellent staff!

We love this hotel! It's waterfront view is gorgeous, the pool is fun, and most importantly, the staff is amazing!!! The onsite manager Gabriela Gaeta has incredible customer service skills and took excellent care of us. We also loved Jesus and Milly with pool activities and volleyball and they both took a lovely interest in our daughters. We also loved Cristy Rosado at the restahrant and she was personable and fun!!! Thanks for a great stay!! Lupita at the restaurant also took excellent care of our family. We love this hotel! It's waterfront view is gorgeous, the pool is fun, and most importantly, the staff is amazing!!! The onsite manager Gabriela Gaeta has incredible customer service skills and took excellent care of us. We also loved Jesus and Milly with pool activities and volleyball and they both took a lovely interest in our daughters. We also loved Cristy Rosado at the restahrant and she was personable and fun!!! Thanks for a great stay!! Lupita at the restaurant also took excellent care of our family.

01 декабря 2021

379guimaraesc

3

Staff made it good but logistics suck.

Me and my family stayed for a weekend ( total of 5 people ) in two rooms . My mom and sister and her 2 year old son stayed in one and me and my wife in another . The check in process was great and we were received with a nice attitude and everything went well up until the moment we got to our rooms. For some reason someone thought that instead of giving you a room keycard , they give you a bracelet with a tiny plastic chip which is supposed to be your room key. I say supposed , because half the time they did not work. First of all the bell boy Johnny told us how we were supposed to open the door ( he was really kind ) but me and my wife tried and neither one of our "keys" worked . He had to let us in with his master key and in my moms room only her card worked but not my sisters. So he told us that we had to go to reception again to get our keys re programmed. We went to the pool for a while and did as he said afterwards. The person who reprogrammed our keys the first time , apparently was new and he only re programmed mine which made all other ones not work . So by now this is attempt number 3 to open our rooms without success . We really didnt make a huge deal out of it but who wants to be going back to reception 2 to 3 times a day on vacation because you can not access your room ? So that night only my key worked and i believe my mom also had to get hers fixed to be able to get in their room. Next day me and my wife took my nephew back from the pool because he was tired and we wanted to put him to sleep while my sister and my mom stayed at the pool a little longer, but AGAIN our room keys were NOT working . Keep in mind we have a 2 year old who is tired and hot and now my wife has to go walk around to find the first staff member to tell them about our room keys yet again . She finally did and after 15 minutes a maintenance person came and had to re program the actual door and replace the batteries . He asked me to try to open the door and only my key would work but again not my wifes. So at this point i even forget how many times we have been unable to open our door 5,6 ? So then the maintenance person told us we had to go to reception ONE MORE TIME to get our keys fixed. We did that before dinner that night and Hector who works at reception finally got all of our keys to work but to be honest this should not happen in a resort thats " 5 star" . The second thing we didnt love was the fact that the hotel advertises they have 7 restaurants which is absolutely not accurate. A more accurate description would be : we have 7 rooms that could be used as restaurants but depending on occupancy and if we have enough staff and it is not reserved for the night we may or may not open them so you probably will find yourself in the same restaurant every night . I mean they were very accommodating on our second night when we asked if we could move our reservation from 9 pm ( because it was the only time and restaurant that we could make a reservation for the day before ) to 8 or 8 30 and again Hector talked to the manager of the mexican steak house and he was very kind to all of us and allowed us to sit down and eat dinner at 8:30 with a great attitude as well as the waitresses. But my point is , how can you experience eating at different restaurants when they only have 2 or maybe 3 open and they tell you that 2 out of 3 are completely booked and the only available time is their last hour which is 9 pm ? Again , its not like you wont get to eat because if worse came to worse you can just go into the buffet one and problem solved but once more , that is not a 5 star resort service. Also this may sound kind of funny but its slightly annoying to have to ask for a spoon in every meal , at the buffet restaurants. If you're serving soups or cereal and yogurth you should have spoons placed at the tables. Overall the food was good , not great , the taste was good but not everything was served at the proper temperature , and drinks were also ok . In no way Im putting this ever on the staff who at all times were helpful and kind , from bellboys to entertainment staff , from bartenders to maintenance This is completely on higher management because even the department managers seemed kind and willing to help but this is corporate management and general management that need to step it up. I also know that you get what you pay for and the resort compared to other places is not high priced but also if you fall into the 5 star category then you have to keep up with the demands of a guest that decided to book you over a different one because next time they will probably not come back . People that made things much better were Guadalupe by the pool serving drinks , the entertainment staff Jesus mili and i forgot the other girls name, the bell boys were super nice , Hector and the front desk people were very kind too , the waitresses at the breakfast as well. Other slight inconveniences we had were the showers and bath tubs . My moms room bath tub never worked and in our room the shower head never had hot water, you had to change it to the hose instead to get hot water to run for some reason, not huge issues that we thought were worth even calling about but the key thing sucks to be quite honest along with the very limited dining options . If i had the option i wouldve given it 2 and a half instead of 3 points but i suppose , again, the good attitude staff had and willingness to help us made it not so bad . Management should hold their end of things instead of just having their staff save the day, give them the right tools to make people want to come back . Me and my family stayed for a weekend ( total of 5 people ) in two rooms . My mom and sister and her 2 year old son stayed in one and me and my wife in another . The check in process was great and we were received with a nice attitude and everything went well up until the moment we got to our rooms. For some reason someone thought that instead of giving you a room keycard , they give you a bracelet with a tiny plastic chip which is supposed to be your room key. I say supposed , because half the time they did not work. First of all the bell boy Johnny told us how we were supposed to open the door ( he was really kind ) but me and my wife tried and neither one of our "keys" worked . He had to let us in with his master key and in my moms room only her card worked but not my sisters. So he told us that we had to go to reception again to get our keys re programmed. We went to the pool for a while and did as he said afterwards. The person who reprogrammed our keys the first time , apparently was new and he only re programmed mine which made all other ones not work . So by now this is attempt number 3 to open our rooms without success . We really didnt make a huge deal out of it but who wants to be going back to reception 2 to 3 times a day on vacation because you can not access your room ? So that night only my key worked and i believe my mom also had to get hers fixed to be able to get in their room. Next day me and my wife took my nephew back from the pool because he was tired and we wanted to put him to sleep while my sister and my mom stayed at the pool a little longer, but AGAIN our room keys were NOT working . Keep in mind we have a 2 year old who is tired and hot and now my wife has to go walk around to find the first staff member to tell them about our room keys yet again . She finally did and after 15 minutes a maintenance person came and had to re program the actual door and replace the batteries . He asked me to try to open the door and only my key would work but again not my wifes. So at this point i even forget how many times we have been unable to open our door 5,6 ? So then the maintenance person told us we had to go to reception ONE MORE TIME to get our keys fixed. We did that before dinner that night and Hector who works at reception finally got all of our keys to work but to be honest this should not happen in a resort thats " 5 star" . The second thing we didnt love was the fact that the hotel advertises they have 7 restaurants which is absolutely not accurate. A more accurate description would be : we have 7 rooms that could be used as restaurants but depending on occupancy and if we have enough staff and it is not reserved for the night we may or may not open them so you probably will find yourself in the same restaurant every night . I mean they were very accommodating on our second night when we asked if we could move our reservation from 9 pm ( because it was the only time and restaurant that we could make a reservation for the day before ) to 8 or 8 30 and again Hector talked to the manager of the mexican steak house and he was very kind to all of us and allowed us to sit down and eat dinner at 8:30 with a great attitude as well as the waitresses. But my point is , how can you experience eating at different restaurants when they only have 2 or maybe 3 open and they tell you that 2 out of 3 are completely booked and the only available time is their last hour which is 9 pm ? Again , its not like you wont get to eat because if worse came to worse you can just go into the buffet one and problem solved but once more , that is not a 5 star resort service. Also this may sound kind of funny but its slightly annoying to have to ask for a spoon in every meal , at the buffet restaurants. If you're serving soups or cereal and yogurth you should have spoons placed at the tables. Overall the food was good , not great , the taste was good but not everything was served at the proper temperature , and drinks were also ok . In no way Im putting this ever on the staff who at all times were helpful and kind , from bellboys to entertainment staff , from bartenders to maintenance This is completely on higher management because even the department managers seemed kind and willing to help but this is corporate management and general management that need to step it up. I also know that you get what you pay for and the resort compared to other places is not high priced but also if you fall into the 5 star category then you have to keep up with the demands of a guest that decided to book you over a different one because next time they will probably not come back . People that made things much better were Guadalupe by the pool serving drinks , the entertainment staff Jesus mili and i forgot the other girls name, the bell boys were super nice , Hector and the front desk people were very kind too , the waitresses at the breakfast as well. Other slight inconveniences we had were the showers and bath tubs . My moms room bath tub never worked and in our room the shower head never had hot water, you had to change it to the hose instead to get hot water to run for some reason, not huge issues that we thought were worth even calling about but the key thing sucks to be quite honest along with the very limited dining options . If i had the option i wouldve given it 2 and a half instead of 3 points but i suppose , again, the good attitude staff had and willingness to help us made it not so bad . Management should hold their end of things instead of just having their staff save the day, give them the right tools to make people want to come back .

Occidental Cozumel #6247

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