Universal Vacation Club at Villa del Palmar #2673

19 ноября 2021

Sharon N

5

great wait staff at breakfast

I'd like to say that our breakfast wait staff was the greatest and it made our whole day the best ever. Thank you to Hugo, Angelicia , Eta, Lorenzo, Celestino, Agustin, Carlos, Enrique, Mayo, Noe and all of the others I've forgotten the names of. YOU ARE THE BEST !! Villa del Palmar is very lucky to have you on their staff. I'd like to say that our breakfast wait staff was the greatest and it made our whole day the best ever. Thank you to Hugo, Angelicia , Eta, Lorenzo, Celestino, Agustin, Carlos, Enrique, Mayo, Noe and all of the others I've forgotten the names of. YOU ARE THE BEST !! Villa del Palmar is very lucky to have you on their staff.

18 ноября 2021

MillieL169

4

Girls trip

All staff members at the resort were great but our concierge Julio was the best; always helpful and accommodating. He was so courteous and made our stay fun and enjoyable. He advised the manager when our first room was too noisy and assisted in getting our room changed to a quieter suite. Thanks again Julio!! All staff members at the resort were great but our concierge Julio was the best; always helpful and accommodating. He was so courteous and made our stay fun and enjoyable. He advised the manager when our first room was too noisy and assisted in getting our room changed to a quieter suite. Thanks again Julio!!

25 октября 2021

Cruiser148395

5

Come relax and get fit at our diamond resort

My wife has a ball doing this every day she has made so many great friends and feels great in the process. Gerry is filled with energy and I’m pretty sure he volunteers to do this he seems to have so much fun doing it. So come get fit make a Lotta new friends and have a blast in the water. When you’ve done enough of a work out there’s always plenty of great staff to serve you whatever drinks you need to replenish yourself My wife has a ball doing this every day she has made so many great friends and feels great in the process. Gerry is filled with energy and I’m pretty sure he volunteers to do this he seems to have so much fun doing it. So come get fit make a Lotta new friends and have a blast in the water. When you’ve done enough of a work out there’s always plenty of great staff to serve you whatever drinks you need to replenish yourself

28 июля 2021

omarnY6489KF

3

Not Ideal for an All Inclusive Vacation!

Though our room was appropriate for a family of five, the service and amenities advertised were not. For example, at the time of booking, the site reflected the two-bedroom/three bathroom superior suite to include a washer and dryer. This was confirmed two separate times via phone prior to booking. This was not the case. Of all the years staying at all inclusive resorts, we have never experienced a facility to run out of food or not have a place to eat due to closures. At least this is what we were told as we stood on line for about an hour trying to feed our kids. As we ate one evening an intoxicated resident urinated feet from us at another table. Not an environment i'd want to dine in. This individual should have been escorted either to their room or to a designated area away from the general population. Instead, he was allowed to stay and even move about the area. I understand the pandemic plays a role in the downsized workforce but booking should be capped if unable to provide services and a clean safe environment. I appreciate the managers such as Ceasar who were professional and found a way to cater to our needs but we will never chance staying here again. Though our room was appropriate for a family of five, the service and amenities advertised were not. For example, at the time of booking, the site reflected the two-bedroom/three bathroom superior suite to include a washer and dryer. This was confirmed two separate times via phone prior to booking. This was not the case. Of all the years staying at all inclusive resorts, we have never experienced a facility to run out of food or not have a place to eat due to closures. At least this is what we were told as we stood on line for about an hour trying to feed our kids. As we ate one evening an intoxicated resident urinated feet from us at another table. Not an environment i'd want to dine in. This individual should have been escorted either to their room or to a designated area away from the general population. Instead, he was allowed to stay and even move about the area. I understand the pandemic plays a role in the downsized workforce but booking should be capped if unable to provide services and a clean safe environment. I appreciate the managers such as Ceasar who were professional and found a way to cater to our needs but we will never chance staying here again.

18 июня 2021

ann_m_aney

5

Wonderful resort and service!

It has been a fantastic vacation at this resort. The service and location are the best. Monse has been so kind and helpful. We will definitely stay at a villa del palmar again! 8 locations in Mexico to visit :) It has been a fantastic vacation at this resort. The service and location are the best. Monse has been so kind and helpful. We will definitely stay at a villa del palmar again! 8 locations in Mexico to visit :)

Universal Vacation Club at Villa del Palmar #2673

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