Holiday Inn Windsor Wine Country #RK70

22 сентября 2021

moirar586

3

No Frills, But Comfortable

Stopped here for 1 night, you paid for a no frills experience, comfortable bed, good breakfast, staff were great, my friend is disabled so they offered to carry her suitcase and arranged the dining room table so she could sit comfortably. Due to covid we had paper cups and stir sticks on the tea tray not a good look. But overall we had a good stay Stopped here for 1 night, you paid for a no frills experience, comfortable bed, good breakfast, staff were great, my friend is disabled so they offered to carry her suitcase and arranged the dining room table so she could sit comfortably. Due to covid we had paper cups and stir sticks on the tea tray not a good look. But overall we had a good stay

22 июня 2021

DawnMarieSmith1972

4

Not bad for one night

Visiting as out and about that area looking for new boat’s. Price was good for one night, staff friendly and rooms basic but clean. Breakfast good with Covid restrictions being followed. Walked to Windsor castle from hotel. Would return to this hotel Visiting as out and about that area looking for new boat’s. Price was good for one night, staff friendly and rooms basic but clean. Breakfast good with Covid restrictions being followed. Walked to Windsor castle from hotel. Would return to this hotel

10 мая 2021

No1EventGuy

3

Short Cuts - lacks customer experience commitment

Traveling on a stay-cation in NorCal and stayed at 3 IGH properties in a row. I have the other two to compare but I also am a prof. meeting planner and stay at a ton of hotels. I even inspect them for a living, so my perspective is with a critical eye. The entrance is a bit tricky even though I arrived after dark, making any signage even less effective. Once in the open-air parking garage, there was no "Entrance" sign over the doors nor an exterior logo'd rug. There is a foyer with the ONLY hand sanitizer station that I was able to find! Morgan greeted us at the front desk and was a real delight and he alone made this stay worthy of the 3 stars! Here are my observations upon arrival: *Of the 4 pendant lights over the front desk, 3 worked *The small marketplace was out of bottled water - NONE in the entire hotel! *No dining option and ONLY coffee to go in the morning; NO danish, fruit or granola bars to be found! *Morgan was working alone with a 63% occupancy, There are 4 floors. My room was on the 3rd with a view of a goat farm. It was a quiet room however; the mattress was quite soft and mushy. Upon unpacking, we found the following problems: *A dirty bath towel and a used face mask in the closet floor. *The safe was locked, we were provided the "master" code to unlock it! *No washcloths *Used bath amenities Causing me to realize that no Covid-19 protocol is being adhered too. My opinion is the owner is micro-managing this property and placing profits over his franchise obligations! This is a Holiday Inn, not a Holiday Inn Express, so the expectations of a full-service property were warranted. Traveling on a stay-cation in NorCal and stayed at 3 IGH properties in a row. I have the other two to compare but I also am a prof. meeting planner and stay at a ton of hotels. I even inspect them for a living, so my perspective is with a critical eye. The entrance is a bit tricky even though I arrived after dark, making any signage even less effective. Once in the open-air parking garage, there was no "Entrance" sign over the doors nor an exterior logo'd rug. There is a foyer with the ONLY hand sanitizer station that I was able to find! Morgan greeted us at the front desk and was a real delight and he alone made this stay worthy of the 3 stars! Here are my observations upon arrival: *Of the 4 pendant lights over the front desk, 3 worked *The small marketplace was out of bottled water - NONE in the entire hotel! *No dining option and ONLY coffee to go in the morning; NO danish, fruit or granola bars to be found! *Morgan was working alone with a 63% occupancy, There are 4 floors. My room was on the 3rd with a view of a goat farm. It was a quiet room however; the mattress was quite soft and mushy. Upon unpacking, we found the following problems: *A dirty bath towel and a used face mask in the closet floor. *The safe was locked, we were provided the "master" code to unlock it! *No washcloths *Used bath amenities Causing me to realize that no Covid-19 protocol is being adhered too. My opinion is the owner is micro-managing this property and placing profits over his franchise obligations! This is a Holiday Inn, not a Holiday Inn Express, so the expectations of a full-service property were warranted.

22 ноября 2020

db7477

4

Convenient location - nice facilities

We enjoyed a convenient one night stay at the HI Windsor - Wine Country. It’s located right off HWY 101. Nice updated facilities... very comfortable bed and tremendous pillows! We didn’t do breakfast and COVID seemed to close the pool but we will happily return when we next visit Windsor/Santa Rosa. We enjoyed a convenient one night stay at the HI Windsor - Wine Country. It’s located right off HWY 101. Nice updated facilities... very comfortable bed and tremendous pillows! We didn’t do breakfast and COVID seemed to close the pool but we will happily return when we next visit Windsor/Santa Rosa.

13 октября 2020

janawhitehead

1

They stole $250 off my debt card and I'm still trying to get it back.

I booked a room here because it advertised breakfast and a pool for my son and I. It was beyond disappointing to find that there was no food or pool due to "covid" then to top it off they took 250 off my debt card 2 days after I stayed there fraudulently. Im still trying to get it back. They keep telling me it was sent to the bank and conveniently there is never a manger around to talk to when I call. STAY AWAY FROM THESE CRIMINALS!!! I booked a room here because it advertised breakfast and a pool for my son and I. It was beyond disappointing to find that there was no food or pool due to "covid" then to top it off they took 250 off my debt card 2 days after I stayed there fraudulently. Im still trying to get it back. They keep telling me it was sent to the bank and conveniently there is never a manger around to talk to when I call. STAY AWAY FROM THESE CRIMINALS!!!

Holiday Inn Windsor Wine Country #RK70

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