Safety Harbor Resort and Spa

08 декабря 2021

dylant74

1

Gross rooms, do not get married here

Do not plan a wedding here! Maria our wedding coordinator didn’t do anything for us after the initial contract was signed. We tried to book an upgraded room 3 months prior to the wedding she said she handled it. The night before checkin, they did not have us down. After that night long struggle we finally had a room, but two separate beds. We walk in the room, and there were bugs and geckos on walls and ceilings, the whirlpool tub had nasty brown film all over it. Maria was never available whenever we had questions. It was always I’ve got it covered, and could never get answers about any questions we had, or our vendors had. She always claimed she would or had reached out to vendors, but none of them ever heard from her. She procrastinated on everything, and finally the Sunday before our wedding we got some answers. We spent an hour and a half on the phone talking the details over we had already confirmed. She tried telling us if there was a 30% chance of rain we would have to marry in the tent. She also messed up on billing several times, so I had to look at every bill with a fine toothed comb. We had to have the initial contract redone 3 times to match what we were initially quoted. Maria never told us she would not be at our wedding, we found that out from our design lady the Wednesday before our wedding. We finally went over our plan once again with Katie that night. We understand Maria had family issues, but those issues should not have blocked us off from having any questions answered for 6 months. Also at least have the decency to tell us you won’t be our coordinator, and pass the buck to someone who can handle the job. Thursday Francois chewed my wife out about the location of the champagne wall, and that was all straightened out but he yelled at and over my wife on the phone about it. We were told there were 3 wedding arches to choose from, but could never get photos, or floor plans until about 3 times of reaching out. Then they told us the floor plan was wrong, even though Jessica sent us that plan. The arch we chose ended up being damaged, again our design girl and husband had to fix on the fly. 15 minutes prior to the wedding someone asked my wife who was eating what at the wedding. I tried to give this info to Maria 3 times prior to this. I also had to email Maria multiple times the same information as she would lose it somehow. Fancy That brought wrinkled linens, and our design girl had to use their manpower to iron that issue out. The house linens we had requested outside for the cocktail hour were supposed to be black, we got white, the design team again had to straighten that out with the staff. The design teams were not the planners, so why did they have to do all of this work in addition to what we hired them for? Do not plan a wedding here! Maria our wedding coordinator didn’t do anything for us after the initial contract was signed. We tried to book an upgraded room 3 months prior to the wedding she said she handled it. The night before checkin, they did not have us down. After that night long struggle we finally had a room, but two separate beds. We walk in the room, and there were bugs and geckos on walls and ceilings, the whirlpool tub had nasty brown film all over it. Maria was never available whenever we had questions. It was always I’ve got it covered, and could never get answers about any questions we had, or our vendors had. She always claimed she would or had reached out to vendors, but none of them ever heard from her. She procrastinated on everything, and finally the Sunday before our wedding we got some answers. We spent an hour and a half on the phone talking the details over we had already confirmed. She tried telling us if there was a 30% chance of rain we would have to marry in the tent. She also messed up on billing several times, so I had to look at every bill with a fine toothed comb. We had to have the initial contract redone 3 times to match what we were initially quoted. Maria never told us she would not be at our wedding, we found that out from our design lady the Wednesday before our wedding. We finally went over our plan once again with Katie that night. We understand Maria had family issues, but those issues should not have blocked us off from having any questions answered for 6 months. Also at least have the decency to tell us you won’t be our coordinator, and pass the buck to someone who can handle the job. Thursday Francois chewed my wife out about the location of the champagne wall, and that was all straightened out but he yelled at and over my wife on the phone about it. We were told there were 3 wedding arches to choose from, but could never get photos, or floor plans until about 3 times of reaching out. Then they told us the floor plan was wrong, even though Jessica sent us that plan. The arch we chose ended up being damaged, again our design girl and husband had to fix on the fly. 15 minutes prior to the wedding someone asked my wife who was eating what at the wedding. I tried to give this info to Maria 3 times prior to this. I also had to email Maria multiple times the same information as she would lose it somehow. Fancy That brought wrinkled linens, and our design girl had to use their manpower to iron that issue out. The house linens we had requested outside for the cocktail hour were supposed to be black, we got white, the design team again had to straighten that out with the staff. The design teams were not the planners, so why did they have to do all of this work in addition to what we hired them for?

29 ноября 2021

andydW5207BD

2

Step up from Motel 6.

If you are used to staying at Motel 6s, this place will be a step up. If you're used to staying at any other type of property that has standards in their accommodations, be prepared to be let down here, or stay someplace else. The late 1980s or very early 1990s puked all over this place and no one ever cleaned it up. If you are used to staying at Motel 6s, this place will be a step up. If you're used to staying at any other type of property that has standards in their accommodations, be prepared to be let down here, or stay someplace else. The late 1980s or very early 1990s puked all over this place and no one ever cleaned it up.

28 ноября 2021

deborahsO1478OD

1

Not that contract!

While attempting to check in at the Safety Harbor Spa, using my timeshare week, I was treated so rudely by the Assistant General Manager. She smirked and ridiculed with another employee as they stated, you must purchase the meal plan. Being a local I am very familiar with the wonderful local options and poor food quality at the Safety Harbor Spa. Unless we paid the additional 2.000 plus dollars we could not utilize the week. They are quick to point out the mandatory food plan from the contract, yet refuse to show you the contract and distance themselves from such contract. There was no way to save my vacation and no solutions or assistance offered. Don’t fall for it! While attempting to check in at the Safety Harbor Spa, using my timeshare week, I was treated so rudely by the Assistant General Manager. She smirked and ridiculed with another employee as they stated, you must purchase the meal plan. Being a local I am very familiar with the wonderful local options and poor food quality at the Safety Harbor Spa. Unless we paid the additional 2.000 plus dollars we could not utilize the week. They are quick to point out the mandatory food plan from the contract, yet refuse to show you the contract and distance themselves from such contract. There was no way to save my vacation and no solutions or assistance offered. Don’t fall for it!

28 ноября 2021

danacN301ZK

4

Great location in Safety Harbor

This location is perfect in Safety Harbor. Ideal to walk anywhere!! Really enjoyed the SPA, outdoor pool & pool bar area. The staff was extremely friendly & welcoming! Restaurants there as well even if you need a nightcap or breakfast to start your day. This location is perfect in Safety Harbor. Ideal to walk anywhere!! Really enjoyed the SPA, outdoor pool & pool bar area. The staff was extremely friendly & welcoming! Restaurants there as well even if you need a nightcap or breakfast to start your day.

27 ноября 2021

A5071

2

Rooms Need Renovations

This is a Wyndham Hotel but you’d never know it by the rooms. The lobby and grounds are beautiful but the rooms are awful. I wish I had taken photos of the dirty carpet and walls/doors. It can still be a historic hotel and be clean, they need to spend some money on the rooms! This is a Wyndham Hotel but you’d never know it by the rooms. The lobby and grounds are beautiful but the rooms are awful. I wish I had taken photos of the dirty carpet and walls/doors. It can still be a historic hotel and be clean, they need to spend some money on the rooms!

Safety Harbor Resort and Spa - 3 Nights #RGC7

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