Prodigy Beach Resort & Conventions Aracaju #DH90

19 ноября 2021

davidaP262KT

2

Not a place we will return to ever again.. Needs serious improvements in all areas.

We decided to end our trip here thinking we could relax with our four year old, as they claim to have child care, activities, etc. While I can’t blame them for making an effort, they fall very short from any standards you would find at more well known hotels/resorts. Simply, there is no consistent life guards on duty. There is only one for three pool areas and this one disappears for whatever reason they choose. They will be lucky to not have a dead child at some point because they got hurt on the in water toys or simply just drowned while nobody was paying attention. Playground toys in pool are very rusted, broken, etc. The food is subpar. It is made for mass amounts of people and is the lowest quality I have seen in Brasilian hotels and definitely elsewhere. Usually Brasilian hotels have fantastic food. My son and I both got sick after eating something on the first night. The rooms have patio areas with broken wooden slats. If a child got out there, there is a direct walk to the ocean. Beware. The people are mostly nice and try to make an effort but management, training, an understanding of safety, cleanliness, etc. are just not there. Things in general are not well maintained. All grass is dead. Everything needs repairs, painting, updating. The pool is dirty!! The room had many ants in it. The vent for the air conditioning is filthy dirty. The hotel. On a good note, 90% of the employees are just very nice. They try their best and execute well with what they have available. The issue is management, lack of investment, lack of care for quality and safety standards. My suggestion is that management take safety as a number one priority. Hire a safety consultant to review things. Improve the quality of the food, please. It is horrible. It is sad that this hotel is like this because it could really be a jewel for the area. We decided to end our trip here thinking we could relax with our four year old, as they claim to have child care, activities, etc. While I can’t blame them for making an effort, they fall very short from any standards you would find at more well known hotels/resorts. Simply, there is no consistent life guards on duty. There is only one for three pool areas and this one disappears for whatever reason they choose. They will be lucky to not have a dead child at some point because they got hurt on the in water toys or simply just drowned while nobody was paying attention. Playground toys in pool are very rusted, broken, etc. The food is subpar. It is made for mass amounts of people and is the lowest quality I have seen in Brasilian hotels and definitely elsewhere. Usually Brasilian hotels have fantastic food. My son and I both got sick after eating something on the first night. The rooms have patio areas with broken wooden slats. If a child got out there, there is a direct walk to the ocean. Beware. The people are mostly nice and try to make an effort but management, training, an understanding of safety, cleanliness, etc. are just not there. Things in general are not well maintained. All grass is dead. Everything needs repairs, painting, updating. The pool is dirty!! The room had many ants in it. The vent for the air conditioning is filthy dirty. The hotel. On a good note, 90% of the employees are just very nice. They try their best and execute well with what they have available. The issue is management, lack of investment, lack of care for quality and safety standards. My suggestion is that management take safety as a number one priority. Hire a safety consultant to review things. Improve the quality of the food, please. It is horrible. It is sad that this hotel is like this because it could really be a jewel for the area.

07 января 2021

SirandMaam

5

Paradise for Children!

First and foremost the people and the service were both great. Our room was sea-facing. Though our first room had a faulty air-conditioner, they fixed it once but it broke again and then we got another room. The people were extremely apologetic for the trouble, and we could not stay upset! The location is good, it takes about 40 minutes by Uber to reach the resort. Amenities are good, and you can get towels/sabonettes/shampoos- as much as you like. Food was good- breakfast not extremely good- but they make it up with the excellent deserts especially the Torta de Kitkat and Torta de Chocolate. The pool bar, beach bar both have a long opening hour and you can drink as much as you like. We do not drink alcohol, so we had agua de coco and juices. Oh! the chef makes great risotto. It is a children paradise. Every morning and evening they have programs for the children. Beach walk, pool dance, treasure hunts, disco, games, magic nights- it is a fun time for kids! There is a baby room where you can warm up baby food or clean the bottles. Live music every night- so fun for adults as well. Oh, they also have zumba and rhythmic dance classes for adults in the evening. The spa and massage is really good. Oh, and we loved the barrista at the lobby coffee corner. There are lots of Mikos (small monkeys). There are supposed to be Saruyes (opossums)- but we did not see any. There are some stray dogs and cats- which are apparently harmless. They have a tour group which provides city tour every morning. Over all experience is good, apart from the occasional hiccups. We definitely recommend with full 5 stars. First and foremost the people and the service were both great. Our room was sea-facing. Though our first room had a faulty air-conditioner, they fixed it once but it broke again and then we got another room. The people were extremely apologetic for the trouble, and we could not stay upset! The location is good, it takes about 40 minutes by Uber to reach the resort. Amenities are good, and you can get towels/sabonettes/shampoos- as much as you like. Food was good- breakfast not extremely good- but they make it up with the excellent deserts especially the Torta de Kitkat and Torta de Chocolate. The pool bar, beach bar both have a long opening hour and you can drink as much as you like. We do not drink alcohol, so we had agua de coco and juices. Oh! the chef makes great risotto. It is a children paradise. Every morning and evening they have programs for the children. Beach walk, pool dance, treasure hunts, disco, games, magic nights- it is a fun time for kids! There is a baby room where you can warm up baby food or clean the bottles. Live music every night- so fun for adults as well. Oh, they also have zumba and rhythmic dance classes for adults in the evening. The spa and massage is really good. Oh, and we loved the barrista at the lobby coffee corner. There are lots of Mikos (small monkeys). There are supposed to be Saruyes (opossums)- but we did not see any. There are some stray dogs and cats- which are apparently harmless. They have a tour group which provides city tour every morning. Over all experience is good, apart from the occasional hiccups. We definitely recommend with full 5 stars.

17 января 2020

995juliof

4

excellent support to the custoner

I want to congratulate the hotel the hotel team, mainly teachers for kids Jujuba, coxinha, brigadeiro, doritos, bombom and the bach safety guard. The care of the custones is thedifferential of the hotel team. thanks I want to congratulate the hotel the hotel team, mainly teachers for kids Jujuba, coxinha, brigadeiro, doritos, bombom and the bach safety guard. The care of the custones is thedifferential of the hotel team. thanks

02 апреля 2018

Candido J

5

Excelent reception

The hotel is to be congratulated, I was very well attended by all the staff on the two times I stayed. I would especially like to thank the security guard Carlos, who has given me a spectacular presentation with all his knowledge and patience, he has always given me many tips with cordiality. Thank you so much. The hotel is to be congratulated, I was very well attended by all the staff on the two times I stayed. I would especially like to thank the security guard Carlos, who has given me a spectacular presentation with all his knowledge and patience, he has always given me many tips with cordiality. Thank you so much.

23 июля 2017

Heidi1982015

3

Very nice with potential

We stayed here knowing it's a bit out of town because we had a car and we wanted a resort for the kids. We really enjoyed the space and our room with a sea view and the pool area but the dining wasn't good. We didn't eat dinner because breakfast was terrible- it felt like a canteen or a prison eating area and the food wasn't good- there was no variety and an egg or tapioca took 30 min in a que. the staff are friendly but not well trained- the English speaking man at reception was helpful and very good and manager did sort us out when we left with some food for the road. The kids couldn't really get involved with kids club cause there was no English. I would recommend it because they try to make a vibe by the pool and there is music and the beach is lovely - especially for walks... Rooms are comfortable. We stayed here knowing it's a bit out of town because we had a car and we wanted a resort for the kids. We really enjoyed the space and our room with a sea view and the pool area but the dining wasn't good. We didn't eat dinner because breakfast was terrible- it felt like a canteen or a prison eating area and the food wasn't good- there was no variety and an egg or tapioca took 30 min in a que. the staff are friendly but not well trained- the English speaking man at reception was helpful and very good and manager did sort us out when we left with some food for the road. The kids couldn't really get involved with kids club cause there was no English. I would recommend it because they try to make a vibe by the pool and there is music and the beach is lovely - especially for walks... Rooms are comfortable.

Prodigy Beach Resort & Conventions Aracaju #DH90

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