Bombinhas Summer Beach Hotel & Spa #D934

08 февраля 2019

ostbandit

2

Unfriendly and unorganized

We had booked there - and everything was advertised as „hotel“. Two weeks later we got an email stating out we have to bring towels by our selves. So far so good. Before we arrived we only could communicate with someone via WhatsApp- and that was quite strange. However, this is Brazil and lots of stuff only works via WhatsApp. When we arrived there were some guys standing around, handed us the keys and we had to find the way to our rooms by our selves. Not very welcoming, especially when the elevator you wanna use doesn’t even have a button - apparently that’s the way they take things out of order. The room/apt we got was clean - but smelled very much like chlorine- not so nice when you arrive with a baby. The bed in this apartments are about 120 x 195, which was a big surprise since we had to sleep in the bed with the baby. In the evenings they make kind of a party until 10 pm - so if your room faces the pool area, prepare yourself for a loud evening. I have been to many hotels, but I have never ever experienced an unfriendly staff like there. It was outrageous when I tried to get my car, and the guy dealing with it first showed me it was more important to play with his mobile, and after he was finished with whatever he was doing, he preferred to help another guest - and all that while I was carrying a cranky baby with the age of one! Prepare yourself also for needed parking skills if you go there in high season and some waiting time to enter and exit this place. They don’t have enough parking space there to provide one single parking for each car, which results in a lane of up to three cars in a row where only the first one can exit. So if you’re parked „at the wall“ you will have 2 cars in front of you which have to be moved before you can exit. “Fun fact”: there is no network in the area except for “vivo” (Brazilian Provider) - and the WiFi in the apartment is as fast as an old turtle with 2 legs only. And they even turn your slow source of communication OFF on the day of Check out, at about 8 am. (Check out is from 8 - 11). So if you have to download maps or anything else, do it either somewhere else with reception or long time before you check out. You might ask yourself why I still give 2 stars instead of 1 or 0, well, first of all I’m a friendly person, and secondly the infrastructure of the apartment was up to date, washing machine with dry function, micro wave, oven, tv and even a little space for your personal „churrasco” on the balcony. We had booked there - and everything was advertised as „hotel“. Two weeks later we got an email stating out we have to bring towels by our selves. So far so good. Before we arrived we only could communicate with someone via WhatsApp- and that was quite strange. However, this is Brazil and lots of stuff only works via WhatsApp. When we arrived there were some guys standing around, handed us the keys and we had to find the way to our rooms by our selves. Not very welcoming, especially when the elevator you wanna use doesn’t even have a button - apparently that’s the way they take things out of order. The room/apt we got was clean - but smelled very much like chlorine- not so nice when you arrive with a baby. The bed in this apartments are about 120 x 195, which was a big surprise since we had to sleep in the bed with the baby. In the evenings they make kind of a party until 10 pm - so if your room faces the pool area, prepare yourself for a loud evening. I have been to many hotels, but I have never ever experienced an unfriendly staff like there. It was outrageous when I tried to get my car, and the guy dealing with it first showed me it was more important to play with his mobile, and after he was finished with whatever he was doing, he preferred to help another guest - and all that while I was carrying a cranky baby with the age of one! Prepare yourself also for needed parking skills if you go there in high season and some waiting time to enter and exit this place. They don’t have enough parking space there to provide one single parking for each car, which results in a lane of up to three cars in a row where only the first one can exit. So if you’re parked „at the wall“ you will have 2 cars in front of you which have to be moved before you can exit. “Fun fact”: there is no network in the area except for “vivo” (Brazilian Provider) - and the WiFi in the apartment is as fast as an old turtle with 2 legs only. And they even turn your slow source of communication OFF on the day of Check out, at about 8 am. (Check out is from 8 - 11). So if you have to download maps or anything else, do it either somewhere else with reception or long time before you check out. You might ask yourself why I still give 2 stars instead of 1 or 0, well, first of all I’m a friendly person, and secondly the infrastructure of the apartment was up to date, washing machine with dry function, micro wave, oven, tv and even a little space for your personal „churrasco” on the balcony.

25 мая 2015

Cassiane

3

NO PHONE RECEPTION ANYWHERE / VERY LOUD / WIFI DOES NOT WORK

The Hotel was quiet nice and modern, very confortable, staff was very friendly and the place was very clean. However in these days phone reception is a must . Only way to receive any signal of any telephone company is to go outside on the street away from the hotel. Room's have no isolation, so you can hear everything even foot steps from the apartment above you . Also the acustic of the building is shocking , as it was built like a island shape you can hear everything from swimming pool & recreational aerea , creating a echo. The side I got the room didnt get the sun because of the hills next to it , all my bags got mold on it . Telephone didnt work , asked to get it fixed , I asked to get it fixed it havent been done for the whole time I was there . The Hotel was quiet nice and modern, very confortable, staff was very friendly and the place was very clean. However in these days phone reception is a must . Only way to receive any signal of any telephone company is to go outside on the street away from the hotel. Room's have no isolation, so you can hear everything even foot steps from the apartment above you . Also the acustic of the building is shocking , as it was built like a island shape you can hear everything from swimming pool & recreational aerea , creating a echo. The side I got the room didnt get the sun because of the hills next to it , all my bags got mold on it . Telephone didnt work , asked to get it fixed , I asked to get it fixed it havent been done for the whole time I was there .

06 апреля 2015

SoCo02

4

It's a Bomba(fun) in Bombas

This is a situated almost at the foot of the hill. It is located on a street right at the end of Bombas. Its about 10min walking distance from the beach and 15min to a good mini market. It's quiet isolated so it is a perfect getaway. It is for everyone- couples, families, singles, friends etc. The emminites are plenty- there is a games run for kindergartens, a play area for the older ones, a pool table, table tennis, two pools, an awesome jacuzzi, fitness center with most equipment (very impressive). I stayed in a 1bedroom apartment it cam equipped with all cutlery and a stove top and microwave, a fridge, and washing machine. It has wifi and TV. The restaurant is nice and neat with a good ambience and reasonably priced delicious food. The buffet are amazing too. The staff are accommodating and are always there to assist you. Incase you don't speak Portuguese I suggest take a dictionary but you need not worry much as the main staff do speak English and some staff speak Spanish as well so there is always someone to assist you. I liked my visit here and was very happy with my stay. I look forward to visiting again. This is a situated almost at the foot of the hill. It is located on a street right at the end of Bombas. Its about 10min walking distance from the beach and 15min to a good mini market. It's quiet isolated so it is a perfect getaway. It is for everyone- couples, families, singles, friends etc. The emminites are plenty- there is a games run for kindergartens, a play area for the older ones, a pool table, table tennis, two pools, an awesome jacuzzi, fitness center with most equipment (very impressive). I stayed in a 1bedroom apartment it cam equipped with all cutlery and a stove top and microwave, a fridge, and washing machine. It has wifi and TV. The restaurant is nice and neat with a good ambience and reasonably priced delicious food. The buffet are amazing too. The staff are accommodating and are always there to assist you. Incase you don't speak Portuguese I suggest take a dictionary but you need not worry much as the main staff do speak English and some staff speak Spanish as well so there is always someone to assist you. I liked my visit here and was very happy with my stay. I look forward to visiting again.

15 марта 2015

Pedro G

3

Could be so much better

Fantastic infrastructure: swimming pools, rooms with 2 air cons, 2 tvs, WIFI everywhere, full kitchen with washing machine, large hot tub on the roof terrace. All smart and new. Let down by average breakfast, awful dinner (which was included - so we forced ourselves to eat in 2 nights and out 2 nights), mixed levels of service and hit and miss housekeeping. The first hotel I have ever stayed where you have to pay the full room rate on check-in. Consequently we had to collect our car from the valet parking, go in search of a cash machine in the town and return with the money. Because of this the hotel does not have anyone's card details so anything that you want to purchase like a drink from the pool bar you cannot sign for - you have to have the cash on you. Fantastic infrastructure: swimming pools, rooms with 2 air cons, 2 tvs, WIFI everywhere, full kitchen with washing machine, large hot tub on the roof terrace. All smart and new. Let down by average breakfast, awful dinner (which was included - so we forced ourselves to eat in 2 nights and out 2 nights), mixed levels of service and hit and miss housekeeping. The first hotel I have ever stayed where you have to pay the full room rate on check-in. Consequently we had to collect our car from the valet parking, go in search of a cash machine in the town and return with the money. Because of this the hotel does not have anyone's card details so anything that you want to purchase like a drink from the pool bar you cannot sign for - you have to have the cash on you.

25 ноября 2014

Marc P

1

Family Vacation

Stayed on 4th floor , we had a 2 story suite. Smelled like sewer. They moved us one unit over. The upper unit had a flood in bathroom in our new unit. No internet in our room. The jacuzzi wasn't clean, they came late in the day when you want to use it! My in laws unit had no electricity. They had to move. The front desk and reservations have no communication. The restaurant is not a restaurant, it's a cafeteria. Food was basic, nothing special. This place needs a complete overhaul when it comes to services and management. Paid for a 1 hour massage, got 25 minutes!! Spa is a joke. I would not return, and would give this place no stars if possible. Stayed on 4th floor , we had a 2 story suite. Smelled like sewer. They moved us one unit over. The upper unit had a flood in bathroom in our new unit. No internet in our room. The jacuzzi wasn't clean, they came late in the day when you want to use it! My in laws unit had no electricity. They had to move. The front desk and reservations have no communication. The restaurant is not a restaurant, it's a cafeteria. Food was basic, nothing special. This place needs a complete overhaul when it comes to services and management. Paid for a 1 hour massage, got 25 minutes!! Spa is a joke. I would not return, and would give this place no stars if possible.

Bombinhas Summer Beach Hotel & Spa #D934

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