Burlington Bay Lakehomes @ Superior Shores #A826

03 декабря 2021

TLJCMinnesota

1

Lakehome disaster...overpriced and underwhelmed

We stayed in Unit 19in the “Lakehomes”, a misnomer-they are actually townhouses. Upon entering the unit we were greeted with filth. A brown sticky substance was dripping down the wall in the entryway hall. The carpet in the entire unit was disgustingly stained and dirty. The dishes had dried, crusty food stuck on them. The tub room had a broken light bulb on the floor shattered. The whirlpool tub had a huge panel missing. When we complained to the front desk, we were told that they would send maintenance down to check it out. Later, we were told it was unusable. The Guest Services manager gave us an immediate refund in the amount of half of the first night’s rate, & offered to move us to a 3 bedroom unit in Burlington Bay. We took a family vote & decide to stay being I was already making Lasagna and it would have taken 2 hours to pack, move and unpack. The loft is NOT a “bedroom” at all, it is a sitting area big enough to accommodate a king bed. No closet available and the 1 dresser had 2 of the 3 drawers filled with extra bedding. The upstairs bedroom had twin beds and 1 mattress had collapsed on 1 side making for a very uncomfortable night of trying to sleep! The 4 TV’s in the unit had only 1 remote with batteries. We should have NEVER been placed in this unit! The $1162.00 ( $479 per night plus resort fees and taxes) charge for 2 nights was outrageous for the accommodations we were provided. There were NO photos of this unit on their website when I booked back on Oct. 4th. We stayed in Unit 19in the “Lakehomes”, a misnomer-they are actually townhouses. Upon entering the unit we were greeted with filth. A brown sticky substance was dripping down the wall in the entryway hall. The carpet in the entire unit was disgustingly stained and dirty. The dishes had dried, crusty food stuck on them. The tub room had a broken light bulb on the floor shattered. The whirlpool tub had a huge panel missing. When we complained to the front desk, we were told that they would send maintenance down to check it out. Later, we were told it was unusable. The Guest Services manager gave us an immediate refund in the amount of half of the first night’s rate, & offered to move us to a 3 bedroom unit in Burlington Bay. We took a family vote & decide to stay being I was already making Lasagna and it would have taken 2 hours to pack, move and unpack. The loft is NOT a “bedroom” at all, it is a sitting area big enough to accommodate a king bed. No closet available and the 1 dresser had 2 of the 3 drawers filled with extra bedding. The upstairs bedroom had twin beds and 1 mattress had collapsed on 1 side making for a very uncomfortable night of trying to sleep! The 4 TV’s in the unit had only 1 remote with batteries. We should have NEVER been placed in this unit! The $1162.00 ( $479 per night plus resort fees and taxes) charge for 2 nights was outrageous for the accommodations we were provided. There were NO photos of this unit on their website when I booked back on Oct. 4th.

01 декабря 2021

aathey65

5

Our favorite family destination

Superior Shores is one of our favorite family destinations. We’ve been going here for years and even tho our boys are now in their late 20’s and we’ve all moved around the country, they want to continue to come back and enjoy the north shore here. Hopefully the restaurant will be able to open soon, it’s beautiful! Superior Shores is one of our favorite family destinations. We’ve been going here for years and even tho our boys are now in their late 20’s and we’ve all moved around the country, they want to continue to come back and enjoy the north shore here. Hopefully the restaurant will be able to open soon, it’s beautiful!

30 ноября 2021

sh0re95

5

Superior Shores

Very dog friendly. We love being on the main floor so that we can let them out without going through the lobby. The view is gorgeous and we can’t keep the pups out of the water which is a short trip over the walking bridge. The beach has chairs and fire pits to keep guests warm in the evening The suites feel like a cabin with two fireplaces . Cannot wait for the restaurant to open again! Very dog friendly. We love being on the main floor so that we can let them out without going through the lobby. The view is gorgeous and we can’t keep the pups out of the water which is a short trip over the walking bridge. The beach has chairs and fire pits to keep guests warm in the evening The suites feel like a cabin with two fireplaces . Cannot wait for the restaurant to open again!

12 ноября 2021

Ram7687

3

Just ok

For a 3 star resort the quality seems a bit poor. The wiring in the room is odd and poorly labeled. In addition the 1st room I was in had water coming in through 2 different windows and the jacuzzi didn't work. I was able to switch rooms to a functional room, but never got the discount I was told id get. Overall not a horrible experience, but for $370 a night there are much better options. For a 3 star resort the quality seems a bit poor. The wiring in the room is odd and poorly labeled. In addition the 1st room I was in had water coming in through 2 different windows and the jacuzzi didn't work. I was able to switch rooms to a functional room, but never got the discount I was told id get. Overall not a horrible experience, but for $370 a night there are much better options.

09 ноября 2021

Cj L

5

Beautiful views

Loved our stay just disappointed the bar and restaurant were closed. The lakeshore is amazing and a perfect location for exploring the parks. Front desk staff were very friendly and responsive. We will return! Loved our stay just disappointed the bar and restaurant were closed. The lakeshore is amazing and a perfect location for exploring the parks. Front desk staff were very friendly and responsive. We will return!

Burlington Bay Lakehomes @ Superior Shores #A826

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