Sooke Harbour Resort & Marina #A473

12 октября 2021

wonderbar

3

GOOD VIEW DIRTY UNIT

The resort is located centrally with amenities such as restaurants and shopping close by. The units have a great ocean view which can be enjoyed from a balcony off the kitchen or bedroom. However, I was not impressed by the cleanliness of the unit. The rugs were fiilthy and had stains in many spots as well as all up the stairs. These should have been cleaned before renting it out to anyone. The receptionist, when told of this merely replied "well it's the end of the season and we'll do a deep clean then." I certainly did not feel valued as a paying customer and especially since they advertise that extra cleaning was attended to because of covid. As well, what few amenities there were in the unit, they were not cleaned at all. For example, the dish soap lid was missing and soap had gathered around the spout for sometime since the bottle was nearly empty. We had to go down to the reception area to get it refilled and that just came from a bigger bottle. As well extra toilet paper was not restocked in the cupboard. For the amount we paid, I would have expected more from this resort. The resort is located centrally with amenities such as restaurants and shopping close by. The units have a great ocean view which can be enjoyed from a balcony off the kitchen or bedroom. However, I was not impressed by the cleanliness of the unit. The rugs were fiilthy and had stains in many spots as well as all up the stairs. These should have been cleaned before renting it out to anyone. The receptionist, when told of this merely replied "well it's the end of the season and we'll do a deep clean then." I certainly did not feel valued as a paying customer and especially since they advertise that extra cleaning was attended to because of covid. As well, what few amenities there were in the unit, they were not cleaned at all. For example, the dish soap lid was missing and soap had gathered around the spout for sometime since the bottle was nearly empty. We had to go down to the reception area to get it refilled and that just came from a bigger bottle. As well extra toilet paper was not restocked in the cupboard. For the amount we paid, I would have expected more from this resort.

12 сентября 2021

SKluvstotravel

4

What a view!!

Our 3 bedroom unit was well equipped and more than enough space for the two of us. We had balcony with BBQ off the kitchen and balcony off the master. We loved the view of Whiffin Spit from the master, sipping wine and watching the sun set. Location was great and close to downtown Sooke, Whiffin Spit and Galloping Goose trail. Easy access to Highway 14, if you want to go to Botanical, Sombrio or China Beach. The check-in process was digital, but very easy to use. No early check-ins at this property. Check out time of 10am was quite early, so we half packed the night before. I would definitely stay here again! Our 3 bedroom unit was well equipped and more than enough space for the two of us. We had balcony with BBQ off the kitchen and balcony off the master. We loved the view of Whiffin Spit from the master, sipping wine and watching the sun set. Location was great and close to downtown Sooke, Whiffin Spit and Galloping Goose trail. Easy access to Highway 14, if you want to go to Botanical, Sombrio or China Beach. The check-in process was digital, but very easy to use. No early check-ins at this property. Check out time of 10am was quite early, so we half packed the night before. I would definitely stay here again!

29 декабря 2020

ifreakinluvlife

5

Beautiful location and property

We lucked out and caught a reservation for Christmas here. It was the most relaxing mini holiday in years. We arrived with our two teenage boys and were thrilled with how spacious and beautiful our unit was. It was spotless and when we left we tried to leave it as clean as when we arrived 5 days prior. Great internet, tv, close to the town of Sooke and driving distance to beautiful beaches where we could watch the winter surfers. It was a very appreciated visit to this gem of a resort. The staff on the phone and in the front office were so very nice. We lucked out and caught a reservation for Christmas here. It was the most relaxing mini holiday in years. We arrived with our two teenage boys and were thrilled with how spacious and beautiful our unit was. It was spotless and when we left we tried to leave it as clean as when we arrived 5 days prior. Great internet, tv, close to the town of Sooke and driving distance to beautiful beaches where we could watch the winter surfers. It was a very appreciated visit to this gem of a resort. The staff on the phone and in the front office were so very nice.

08 ноября 2020

j123456123

5

Great time!

We stayed in the 4bed/bath penthouse. Amazing value in the off season. So much space, beautiful views, fully equipped. We enjoyed the patio, full kitchen, and pool table. We ordered food next door at the prestige, which was easily walkable. So close to whiffin spit for a walk. Perfect for a group. They happily accommodated both an early check in and late checkout without fees. We really wish we could have stayed longer. The only downside was that the unit was cold. We turned up the baseboards and the gas fireplace, but the living area never got cozy unfortunately. The rooms were fine but the living area was so big that the baseboards weren’t effective in 1 night to warm up. We stayed in the 4bed/bath penthouse. Amazing value in the off season. So much space, beautiful views, fully equipped. We enjoyed the patio, full kitchen, and pool table. We ordered food next door at the prestige, which was easily walkable. So close to whiffin spit for a walk. Perfect for a group. They happily accommodated both an early check in and late checkout without fees. We really wish we could have stayed longer. The only downside was that the unit was cold. We turned up the baseboards and the gas fireplace, but the living area never got cozy unfortunately. The rooms were fine but the living area was so big that the baseboards weren’t effective in 1 night to warm up.

28 октября 2020

CPRX

4

Great value townhouse/condo style accommodations for family with young kids

Stayed for a week in Oct 2020. Booking online was unsuccessful but over the phone through “Shelly/Sherry” was fantastic as she was professional, friendly, and knowledgeable. Unfortunately, was never contacted prior to stay re: contactless (due to COVID) details for check in. Check in with Dawn was friendly and brief. However, upon arrival inside our unit, I discovered we did not have enough dish detergent for the week. When I notified front desk shortly after (~415pm), I was told in a surprisingly unprofessional manner that having the dish detergent replenished “depends on who you expect to supply it” with no further arrangements made to restock it. Addressing the same issue with Kelly a couple of days later resulted in a very friendly and proactive result. Late checkout arrangements made night before were very helpful and appreciated. Our stay was overall wonderful. Loved the location of our unit, the full sized kitchen and appliances, washer/dryer, view, patios, bbq, etc. Units were in decent condition (mild wear and tear evident, but most definitely did not seem run down at all). We stayed in a 3 level townhouse style unit with 2 bedrooms and 2 bathrooms. Our bedrooms and bathrooms were separated (top and bottom floors) Which could make it difficult for families with small kids. Our friends stayed in a 1 level penthouse suite (large 2 bedroom and 2 bathroom with “front row” views and larger patio), and 2 level suite (3 bedroom and 3 bathrooms). All were in good used condition. Both our family with two young children, as well as the other families who ended up booking because of us wished the hot tub and penthouse fire pit had been available for use. Fire pit could have been made available at least for reserved hours to share and limit use amongst guests, particularly to encourage outdoor socializing versus indoor during covid. Our booking resulted in two other families booking as well that week, with another family considering booking in future as well. The value was fantastic given the space, in-unit amenities, and location. Highly recommend for stays of 3+ nights. Weekly rate was phenomenal for what it includes. Stayed for a week in Oct 2020. Booking online was unsuccessful but over the phone through “Shelly/Sherry” was fantastic as she was professional, friendly, and knowledgeable. Unfortunately, was never contacted prior to stay re: contactless (due to COVID) details for check in. Check in with Dawn was friendly and brief. However, upon arrival inside our unit, I discovered we did not have enough dish detergent for the week. When I notified front desk shortly after (~415pm), I was told in a surprisingly unprofessional manner that having the dish detergent replenished “depends on who you expect to supply it” with no further arrangements made to restock it. Addressing the same issue with Kelly a couple of days later resulted in a very friendly and proactive result. Late checkout arrangements made night before were very helpful and appreciated. Our stay was overall wonderful. Loved the location of our unit, the full sized kitchen and appliances, washer/dryer, view, patios, bbq, etc. Units were in decent condition (mild wear and tear evident, but most definitely did not seem run down at all). We stayed in a 3 level townhouse style unit with 2 bedrooms and 2 bathrooms. Our bedrooms and bathrooms were separated (top and bottom floors) Which could make it difficult for families with small kids. Our friends stayed in a 1 level penthouse suite (large 2 bedroom and 2 bathroom with “front row” views and larger patio), and 2 level suite (3 bedroom and 3 bathrooms). All were in good used condition. Both our family with two young children, as well as the other families who ended up booking because of us wished the hot tub and penthouse fire pit had been available for use. Fire pit could have been made available at least for reserved hours to share and limit use amongst guests, particularly to encourage outdoor socializing versus indoor during covid. Our booking resulted in two other families booking as well that week, with another family considering booking in future as well. The value was fantastic given the space, in-unit amenities, and location. Highly recommend for stays of 3+ nights. Weekly rate was phenomenal for what it includes.

Sooke Harbour Resort & Marina #A473

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