Hotel Soleil Pacifico #2987

06 июля 2016

Irina K

5

Релаксирующий отдых

Отдыхали в отеле 2 дня (это достаточно). Брали All Inclusive Package WEB. Отель бронировали самостоятельно через сайт отеля. Все было супер, так как описано в предложении. Завораживающий океан. Тихий спокойный отдых. Кухня чудесная, все очень вкусно. Массаж на пляже под шум океана (за отдельную плату) отлично. Отдыхали в отеле 2 дня (это достаточно). Брали All Inclusive Package WEB. Отель бронировали самостоятельно через сайт отеля. Все было супер, так как описано в предложении. Завораживающий океан. Тихий спокойный отдых. Кухня чудесная, все очень вкусно. Массаж на пляже под шум океана (за отдельную плату) отлично.

25 января 2021

dyn0p

1

Solei pacific not what it used to be

I tried to make a reservation through their WhatsApp number and it took them 24 hours to respond,the food was ok, snack bar choices were poor they need to really work on that, the staff was great. One very important thing don't buy the 30 premium drink package it's only for beer and beer only you're better off with the all inclusive, bathroom looked dated,this is a better option for anyone who lives in Guatemala but if you looking for a stunning beach luxurious atmosphere this is not the place I tried to make a reservation through their WhatsApp number and it took them 24 hours to respond,the food was ok, snack bar choices were poor they need to really work on that, the staff was great. One very important thing don't buy the 30 premium drink package it's only for beer and beer only you're better off with the all inclusive, bathroom looked dated,this is a better option for anyone who lives in Guatemala but if you looking for a stunning beach luxurious atmosphere this is not the place

22 декабря 2020

angelicamO8296MZ

1

stay at hotel soleil pacifico from nov 28 to dec 5

I had multiple horrible experiences back to back at hotel soleil pacifico. To begin my birthday trip at hotel soleil pacifico, the drawer in the kitchen fell out of the track and busted my knee open. Then follwoing the next morning, we were woken up at 6am with construction over our bungalow. This was done every morning for 7 days from 6am to 10am. We have complained multiple times to the staff and they have never ceased the construction as promised. When housekeeping came to clean the room, they came 5 hours later leaving us out of the room longer than anticipated. They also left the door open the whole time while cleaning letting the huge cockroaches in the room. We told maintenance and they said they will send the fumagators the next day. Turns out that he did send the fumagators, but did not inform us when they were coming. The following morning when we finally were able to go back to bed after the construction stopped, we were woken up by coughing and feeling a choking sensation. I saw a cockroach on the floor ceasing up and thats when i knew they were putting the poison in the vents. we ran out of there quickly in our pjs. I was attacked by the mosquitoes that came through all the large cracks in the doors that i had to sleep with off on and a mosquito net every night. i also got a spider bite on my foot that caused an allergic reaction and i couldnt walk on it fir several days. We ate at their restaurant once and the service was HORRIBLE!! It took them almost 2 HOURS to get us chips with salsa and beans and a small appetizer bowl of ceviche. Then when we received the bill not only they included the alcoholic drink we never received but the waiter was arguing with us that we werent giving him enough propina (tip). which we shouldnt have gave any at all. After all of our events and we were checking out, i complained to the front desk of our experiences. i told her that we were going to stay at their other resorts that following week and if they can provide us with free shuttle service. They said they cannot. So i asked about comping us with any meals or resort amenities/activities. They said they cannot do that as well. They pretty much said they will bring it to their managers attention and just apologized. i am very unhappy with our experiences and how they treated us and disregarded out complaints throughout the trip. They will mever have my business again!! I had multiple horrible experiences back to back at hotel soleil pacifico. To begin my birthday trip at hotel soleil pacifico, the drawer in the kitchen fell out of the track and busted my knee open. Then follwoing the next morning, we were woken up at 6am with construction over our bungalow. This was done every morning for 7 days from 6am to 10am. We have complained multiple times to the staff and they have never ceased the construction as promised. When housekeeping came to clean the room, they came 5 hours later leaving us out of the room longer than anticipated. They also left the door open the whole time while cleaning letting the huge cockroaches in the room. We told maintenance and they said they will send the fumagators the next day. Turns out that he did send the fumagators, but did not inform us when they were coming. The following morning when we finally were able to go back to bed after the construction stopped, we were woken up by coughing and feeling a choking sensation. I saw a cockroach on the floor ceasing up and thats when i knew they were putting the poison in the vents. we ran out of there quickly in our pjs. I was attacked by the mosquitoes that came through all the large cracks in the doors that i had to sleep with off on and a mosquito net every night. i also got a spider bite on my foot that caused an allergic reaction and i couldnt walk on it fir several days. We ate at their restaurant once and the service was HORRIBLE!! It took them almost 2 HOURS to get us chips with salsa and beans and a small appetizer bowl of ceviche. Then when we received the bill not only they included the alcoholic drink we never received but the waiter was arguing with us that we werent giving him enough propina (tip). which we shouldnt have gave any at all. After all of our events and we were checking out, i complained to the front desk of our experiences. i told her that we were going to stay at their other resorts that following week and if they can provide us with free shuttle service. They said they cannot. So i asked about comping us with any meals or resort amenities/activities. They said they cannot do that as well. They pretty much said they will bring it to their managers attention and just apologized. i am very unhappy with our experiences and how they treated us and disregarded out complaints throughout the trip. They will mever have my business again!!

19 октября 2020

937dannyr

2

Horrible and Overrated

Just recently stayed in because my wife booked it for us thinking it looked nice in pictures. It looks nice in pictures and honestly the pool and green areas are well maintained but the room we stayed in was horrible, it smelled like humidity and the condition of the furniture inside the room was awful. The light switches barely worked and the balcony was dirty and dusty. The area outside the room was always noisy with staff carrying things around from one place to another throughout the whole day, since early morning to late at night. My baby kept waking up because of the constant noise. The floor outside the room was always wet for some reason and it was definitely not people coming back from the pool. Besides this, the lady that checked us in did not leave an open tab for our consumption during our stay at the hotel. The first night we had the "buffet dinner" we thought they were going to charge us at the end of our stay but we were wrong, the lady did not leave an open tab by mistake. She kept stalking us for a day and a half until we finally completed the process. It felt like they thought we were just going to run away and not pay or something. She made it very obvious that she was upset that the dinner wasn't paid for yet. The staff in general were very rude, especially those in the diner area. They're constantly looking at what you're doing and what you have on your plate from the buffet dinner. The buffet dinner was the most expensive I've paid for. I've traveled to many countries in Europe and USA and the price of the food is acceptable for what you get served, but the quality of the food served in this hotel is the lowest I have ever tried at any hotel. I could've cooked something better myself. It felt like low quality street food but overpriced. Q200.00 GTQ per person + 20% mandatory gratuities. That is around $25.00 USD. As cheap as the food was, you wouldn't want to go for a second round. The options offered in their a la carte menu were awful and unappealing.. Trust me, I love food and can almost eat anything that tastes good but not the food from this place. The elevator is in poor condition but we needed it for our baby's stroller. We had no other choice. The stay there is not cheap, considering what you get charged for food as well. I honestly wouldn't recommend this place to anyone. There are many other places in the area that are nicer with better food and great maintenance and staff. Don't give these people your hard earned money. Just recently stayed in because my wife booked it for us thinking it looked nice in pictures. It looks nice in pictures and honestly the pool and green areas are well maintained but the room we stayed in was horrible, it smelled like humidity and the condition of the furniture inside the room was awful. The light switches barely worked and the balcony was dirty and dusty. The area outside the room was always noisy with staff carrying things around from one place to another throughout the whole day, since early morning to late at night. My baby kept waking up because of the constant noise. The floor outside the room was always wet for some reason and it was definitely not people coming back from the pool. Besides this, the lady that checked us in did not leave an open tab for our consumption during our stay at the hotel. The first night we had the "buffet dinner" we thought they were going to charge us at the end of our stay but we were wrong, the lady did not leave an open tab by mistake. She kept stalking us for a day and a half until we finally completed the process. It felt like they thought we were just going to run away and not pay or something. She made it very obvious that she was upset that the dinner wasn't paid for yet. The staff in general were very rude, especially those in the diner area. They're constantly looking at what you're doing and what you have on your plate from the buffet dinner. The buffet dinner was the most expensive I've paid for. I've traveled to many countries in Europe and USA and the price of the food is acceptable for what you get served, but the quality of the food served in this hotel is the lowest I have ever tried at any hotel. I could've cooked something better myself. It felt like low quality street food but overpriced. Q200.00 GTQ per person + 20% mandatory gratuities. That is around $25.00 USD. As cheap as the food was, you wouldn't want to go for a second round. The options offered in their a la carte menu were awful and unappealing.. Trust me, I love food and can almost eat anything that tastes good but not the food from this place. The elevator is in poor condition but we needed it for our baby's stroller. We had no other choice. The stay there is not cheap, considering what you get charged for food as well. I honestly wouldn't recommend this place to anyone. There are many other places in the area that are nicer with better food and great maintenance and staff. Don't give these people your hard earned money.

14 февраля 2020

Shannon S

4

Nice hotel - go on a weekend

We just returned from Guatemala two days ago where we stayed at this hotel for five nights. We found the staff very nice and eager to please. Be forewarned, only about 10% of them speak English. The resort is nice and relatively well kept. There are little things like tiles lifting in the sidewalks, tiles missing from the pool, but at this price we weren't expecting The Four Seasons. The room could use some updating but was clean and kept very clean each day by housekeeping. We found the food at the buffets to be very good. A note to those traveling during the week. Friday, Saturday and Sunday there was a DJ at the pool, people dancing and a huge buffet for meals. Monday, the place completely cleared out as did our large buffet full of meal options. From then until we left on Wednesday, we ordered meals from a small, limited menu. The restaurant that provides snacks during the day closed, so no snacks either. I will say we thought the food ordered from the menu was better quality than the buffet though. We just didn't care for the fact that all of a sudden we had far fewer options and no snacks. Overall, we would return again with appropriate expectations for food during the week. We just returned from Guatemala two days ago where we stayed at this hotel for five nights. We found the staff very nice and eager to please. Be forewarned, only about 10% of them speak English. The resort is nice and relatively well kept. There are little things like tiles lifting in the sidewalks, tiles missing from the pool, but at this price we weren't expecting The Four Seasons. The room could use some updating but was clean and kept very clean each day by housekeeping. We found the food at the buffets to be very good. A note to those traveling during the week. Friday, Saturday and Sunday there was a DJ at the pool, people dancing and a huge buffet for meals. Monday, the place completely cleared out as did our large buffet full of meal options. From then until we left on Wednesday, we ordered meals from a small, limited menu. The restaurant that provides snacks during the day closed, so no snacks either. I will say we thought the food ordered from the menu was better quality than the buffet though. We just didn't care for the fact that all of a sudden we had far fewer options and no snacks. Overall, we would return again with appropriate expectations for food during the week.

13 октября 2019

Nix1308

3

Thorough but not!

Stayed here for 2 nights mid week, there were 10 adults, 5 kids and 2 babies. The hotel was lovely we had 4 double doubles and one room had a kitchen which was also an interconnecting room. The pool for kids would be excellent if it was covered or shaded, the water was bath water temperature, it felt like your feet were being burnt when you entered as it was a plastic walkway. The playground again would have been used if it had been shaded. We stayed mostly in the shallow pool next to the kids pool and because it was midweek we had the pool to ourselves, which was lovely with 5 under 8's and 2 babies. The food was lovely and a good selection for both breakfast and dinner, the drinks were good and the strawberry daiquiri in the evening was delicious. The beach is a short 5 minute walk from the breakfast restaurant and was lovely that it was private. Would I return... probably Stayed here for 2 nights mid week, there were 10 adults, 5 kids and 2 babies. The hotel was lovely we had 4 double doubles and one room had a kitchen which was also an interconnecting room. The pool for kids would be excellent if it was covered or shaded, the water was bath water temperature, it felt like your feet were being burnt when you entered as it was a plastic walkway. The playground again would have been used if it had been shaded. We stayed mostly in the shallow pool next to the kids pool and because it was midweek we had the pool to ourselves, which was lovely with 5 under 8's and 2 babies. The food was lovely and a good selection for both breakfast and dinner, the drinks were good and the strawberry daiquiri in the evening was delicious. The beach is a short 5 minute walk from the breakfast restaurant and was lovely that it was private. Would I return... probably

Hotel Soleil Pacifico #2987

Отзывы