Champagne Sports Resort #2171

03 декабря 2021

Angilique8865

5

Excellent hotel, very friendly staff

we went there for our honeymoon. very nice resort to visit. very friendly staff. our room were ready upon arrival, champagne were also provided. freindly staff at bingo, and very helpfull staff at high tea we went there for our honeymoon. very nice resort to visit. very friendly staff. our room were ready upon arrival, champagne were also provided. freindly staff at bingo, and very helpfull staff at high tea

22 октября 2021

ivos224

2

SASOP 2021

Great views. Well maintained. Very noisy staff. Can't rest during the day. All shouting , every day. Last time in the chalets was great. Rooms (2xx) like in a bussy street in Joburg. Traffic , staff all day long... Food great. Outside of feeding times only drinks no snaks (meze) at all ?! Great views. Well maintained. Very noisy staff. Can't rest during the day. All shouting , every day. Last time in the chalets was great. Rooms (2xx) like in a bussy street in Joburg. Traffic , staff all day long... Food great. Outside of feeding times only drinks no snaks (meze) at all ?!

21 сентября 2021

Niven06

5

Never disappoints

We stayed as a family of 6, with kids. Been coming to CSR for about 6 years now, and I'm very satisfied to see their standards haven't dropped even despite Covid, and lockdowns etc. Previously stayed at 4 other places in the Berg, but this is now our home away from home. Management is excellent and staff always warm and friendly. Well maintained property, top rated golf course on site. Excellent food, spa, and loads of activities for the kids. Hard to beat. Thanks for the awesome stay once more. We stayed as a family of 6, with kids. Been coming to CSR for about 6 years now, and I'm very satisfied to see their standards haven't dropped even despite Covid, and lockdowns etc. Previously stayed at 4 other places in the Berg, but this is now our home away from home. Management is excellent and staff always warm and friendly. Well maintained property, top rated golf course on site. Excellent food, spa, and loads of activities for the kids. Hard to beat. Thanks for the awesome stay once more.

26 августа 2021

AYESHASHAIK

2

Disappointing service

We were 2 families with toddler boys that stayed at the resort. The service was average, spoke to the manager as there was no hot porridge in the mornings and the next morning just 1 porridge and one of the boys didn't eat that. Service was slow, no communication, no water in rooms, meals were minimal and few veg options, the play area was good and Nozipho and Natalie were amazing. Was promised alot but no delivery.. We were given a discount of 1 free night but doesn't excuse the terrible service, communication, no towels, water in room, no room service. Definitely will not be booking here again and definitely not a resort that can accommodate small kids. Despite my complaints nothing was done....will not be back... We were 2 families with toddler boys that stayed at the resort. The service was average, spoke to the manager as there was no hot porridge in the mornings and the next morning just 1 porridge and one of the boys didn't eat that. Service was slow, no communication, no water in rooms, meals were minimal and few veg options, the play area was good and Nozipho and Natalie were amazing. Was promised alot but no delivery.. We were given a discount of 1 free night but doesn't excuse the terrible service, communication, no towels, water in room, no room service. Definitely will not be booking here again and definitely not a resort that can accommodate small kids. Despite my complaints nothing was done....will not be back...

17 августа 2021

msmedical

1

Reservations Desk poor customer service

Hello. Im very disappointed to have to write this review however this morning I had the most uncomfortable and belittling telephone conversation with the lady at the reservations desk at Champagne Sports Resort. Due to the recent unrests in South Africa I was simply trying to ask the lady should something like that happen during my stay there what plans, if any had been put in place to ensure the safety of the patrons of the resort? It was a simple question, I do understand that previously the unrest did not happen in the Drakensburg which was by the way so rudely conveyed to me, but this is not to say that it cannot happen in the future. I was meant to be travelling with 2 elderly parents who have already been so traumatised by the previous unrest, therefore I just wanted to have a chat to find out what exist routes there where and what structures where in place to help guests should something occur etc but the lady at reservations was so unfriendly and insensitive not to mention rude. When you are apart of the customer service team one would expect you to be understanding and accommodating, I am left to only believe that Champagne sports resort does not need my business not even in these very difficult economic times. I run a training company and often look for training venues but after this I will never use Champagne Sports Resort in a private or business capacity ever again. Hello. Im very disappointed to have to write this review however this morning I had the most uncomfortable and belittling telephone conversation with the lady at the reservations desk at Champagne Sports Resort. Due to the recent unrests in South Africa I was simply trying to ask the lady should something like that happen during my stay there what plans, if any had been put in place to ensure the safety of the patrons of the resort? It was a simple question, I do understand that previously the unrest did not happen in the Drakensburg which was by the way so rudely conveyed to me, but this is not to say that it cannot happen in the future. I was meant to be travelling with 2 elderly parents who have already been so traumatised by the previous unrest, therefore I just wanted to have a chat to find out what exist routes there where and what structures where in place to help guests should something occur etc but the lady at reservations was so unfriendly and insensitive not to mention rude. When you are apart of the customer service team one would expect you to be understanding and accommodating, I am left to only believe that Champagne sports resort does not need my business not even in these very difficult economic times. I run a training company and often look for training venues but after this I will never use Champagne Sports Resort in a private or business capacity ever again.

Champagne Sports Resort #2171

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