Peppertree at Tamarack #1439

09 ноября 2021

mark g

1

Not worth the money

Their 2 days minimum no cancellation policy is a money trap. We do not have a problem with any hotels or condo with no cancellation policy as long as its decent and meets the standards, clean and no smell. we reserved for non smoking, but got a room that smells very bad smoky smell, feels damp, dreary, very musty smell. The bathroom was dirty, stains in the tub, It did not seems like it got cleaned from the previous occupants. The screen in the windows are in disrepair. The carpeting in the bedroom looks like it did not change in 40 yrs. it had seen its better days. the whole room and the outside look of the condo/ hotel was very dated. We checked in and then checked out within 10 minutes. The manager did not have a good customer service, they were not giving best rooms when u book on line, photos of the room does not match what’s advertised. when we complained about the condition of the room and wanted to cancel the manager was not helpful at all. It felt like it’s a scam, a big riff off. Their 2 days minimum no cancellation policy is a money trap. We do not have a problem with any hotels or condo with no cancellation policy as long as its decent and meets the standards, clean and no smell. we reserved for non smoking, but got a room that smells very bad smoky smell, feels damp, dreary, very musty smell. The bathroom was dirty, stains in the tub, It did not seems like it got cleaned from the previous occupants. The screen in the windows are in disrepair. The carpeting in the bedroom looks like it did not change in 40 yrs. it had seen its better days. the whole room and the outside look of the condo/ hotel was very dated. We checked in and then checked out within 10 minutes. The manager did not have a good customer service, they were not giving best rooms when u book on line, photos of the room does not match what’s advertised. when we complained about the condition of the room and wanted to cancel the manager was not helpful at all. It felt like it’s a scam, a big riff off.

24 октября 2021

Destination799978

5

Great experience

We loved the property, the amenities and the accommodations. The staff was kind and courteous. We will be back for sure! We felt that the location was ideal and the surrounding area was beautiful. You are so close to downtown but out of the way of the hustle and bustle We loved the property, the amenities and the accommodations. The staff was kind and courteous. We will be back for sure! We felt that the location was ideal and the surrounding area was beautiful. You are so close to downtown but out of the way of the hustle and bustle

06 октября 2021

Tooshortgirl

4

Pleasantly Surprised

Booked our stay through Hotels.com. Was looking for two rooms, but stumbled across a 2 bedroom unit for MUCH cheaper than other hotels in the area. When we arrived, staff was very polite and professional. They explained all of the amenities including the outdoor heated pool (which it was the last weekend it was open), the game center, arts and crafts etc. Staff even texted us later in the day to see how things where going. When we got to our unit, everything was clean and in good working working order. The master bedroom was HUGE and included at LARGE jetted tub and fireplace. There was also a fireplace in the living room. The views were so relaxing. The only downfall was that the second bedroom did not have an AC unit so it got quite warm in there. I couldn't imagine what it would be like in the summer. We definitely appreciated the location. It was just outside of the city which was quiet and peaceful. I think we found our new place to stay in the Dells! Booked our stay through Hotels.com. Was looking for two rooms, but stumbled across a 2 bedroom unit for MUCH cheaper than other hotels in the area. When we arrived, staff was very polite and professional. They explained all of the amenities including the outdoor heated pool (which it was the last weekend it was open), the game center, arts and crafts etc. Staff even texted us later in the day to see how things where going. When we got to our unit, everything was clean and in good working working order. The master bedroom was HUGE and included at LARGE jetted tub and fireplace. There was also a fireplace in the living room. The views were so relaxing. The only downfall was that the second bedroom did not have an AC unit so it got quite warm in there. I couldn't imagine what it would be like in the summer. We definitely appreciated the location. It was just outside of the city which was quiet and peaceful. I think we found our new place to stay in the Dells!

20 сентября 2021

67alw

2

Outdated

Worn out units with many things not working, stains on carpet and furniture. Had maintenance over twice because the front door would not lock properly. Loud party animals next to us kept us up till 4 in the morning, nothing done bout it. Not impressed! Worn out units with many things not working, stains on carpet and furniture. Had maintenance over twice because the front door would not lock properly. Loud party animals next to us kept us up till 4 in the morning, nothing done bout it. Not impressed!

24 июля 2021

lkmewm

2

Nice, clean place but too many partiers allowed for short stays

We stayed at this resort for a week. At first we were impressed. The grounds were clean and the one bedroom unit was spotless and very well equipped. The bed and furniture were comfortable. We had a nice view of the state park that borders the back of the property. Front desk was friendly but when we had a complaint about constant loud music they were unable to help us. This is partly a timeshare resort but as owners have dropped out, management is renting by the night. We noticed several people in the units around us coming in to party and packing as many as a dozen people into one 4 person unit. We had some severe issues with the unit next door that was playing their music so loud that our whole room was 'thumping" for hours. We couldn't hear the tv over the noise. We were told at front desk that nothing could be done until security comes in at 10:00. They did quiet down after a visit from security that should have happened hours before. I wouldn't come back to this resort for that reason nor recommend it to anyone else. We stayed at this resort for a week. At first we were impressed. The grounds were clean and the one bedroom unit was spotless and very well equipped. The bed and furniture were comfortable. We had a nice view of the state park that borders the back of the property. Front desk was friendly but when we had a complaint about constant loud music they were unable to help us. This is partly a timeshare resort but as owners have dropped out, management is renting by the night. We noticed several people in the units around us coming in to party and packing as many as a dozen people into one 4 person unit. We had some severe issues with the unit next door that was playing their music so loud that our whole room was 'thumping" for hours. We couldn't hear the tv over the noise. We were told at front desk that nothing could be done until security comes in at 10:00. They did quiet down after a visit from security that should have happened hours before. I wouldn't come back to this resort for that reason nor recommend it to anyone else.

Peppertree at Tamarack #1439

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