Best Western InnSuites Ontario - LA Airport Mall Hotel & Suites #R814

21 марта 2021

zakkiyyaw2020

1

Please, Read Before Reserving Your Stay!

The hotel management is horrible. The hotel is not as it appears as well, so do not allow the great photoshopped perfect photos that fool you. I stayed at this hotel for 6 hours, reserved through Dayuse. I wish I read the reviews first. When I arrived to the hotel, I was placed in a room where it smelled like a smoker, resided there, the phone line did not work, it was filthy, and there were cracks and holes in the restroom. I immediately requested another room. Upon going to the other room, I discovered a foul smell from the restroom, a scratched up bathroom door, small cracks in the tile, very dirty walls with small holes and scratched paint, and an filthy and cracked up bath tub. The remote did not work to the television and the couch was disgusting. The staff intentionally turned the pillows on the "good side" even though I saw the tears of the pillows. Luckily I did not have to live there, but was there to only take an exam. I did not have time to change rooms since I was there to take an exam and continuously switching rooms was going to cut into my time. The horrendous part of my stay was this. Before checking into your room, you have to pay a damage deposit which is supposed to be refunded within 7 days after your stay. My exam was on January 19, I waited 7 business days after I checked out and never received my $100 damage deposit as promised. (I was there only to take an exam and stayed 6 hours max). Upon calling I found that 1- the manager/supervisor Meiyi was barely there and 2- the hotel staff are unwilling to hold themselves accountable for their wrongdoings. I NEVER received my deposit back, so had to open an investigation against this hotel with my bank. I called the hotel several times, explaining that I was never refunded and was told that "they did their part in refunding" and "their records show I was refunded". Also, I was told they would look into this matter with their bank which is Chase and their accounting. When I asked what were some good times to call back, a few times when I called at the given times, Meiyi the manager was not present. Or Meiyi the manager would say someone will call you back and it NEVER happened. The investigation with my bank took forever but I was finally refunded my $100 from MY BANK.... not HOTEL D'LINS.... in MARCH! Please, Please, Please, Read this! I will share my experience as many times as possible to prevent this from happening to someone else. I was literally charged nearly $200 to stay at this poor excuse for a hotel for 6 hours. The only good I will say is that there was a microwave, sink and refrigerator which all worked. Please do not stay here. This is an honest review. I was increasingly frustrated with how I was treated by the management and I hope an investigation is conducted against this hotel. Again please do not stay here. The hotel management is horrible. The hotel is not as it appears as well, so do not allow the great photoshopped perfect photos that fool you. I stayed at this hotel for 6 hours, reserved through Dayuse. I wish I read the reviews first. When I arrived to the hotel, I was placed in a room where it smelled like a smoker, resided there, the phone line did not work, it was filthy, and there were cracks and holes in the restroom. I immediately requested another room. Upon going to the other room, I discovered a foul smell from the restroom, a scratched up bathroom door, small cracks in the tile, very dirty walls with small holes and scratched paint, and an filthy and cracked up bath tub. The remote did not work to the television and the couch was disgusting. The staff intentionally turned the pillows on the "good side" even though I saw the tears of the pillows. Luckily I did not have to live there, but was there to only take an exam. I did not have time to change rooms since I was there to take an exam and continuously switching rooms was going to cut into my time. The horrendous part of my stay was this. Before checking into your room, you have to pay a damage deposit which is supposed to be refunded within 7 days after your stay. My exam was on January 19, I waited 7 business days after I checked out and never received my $100 damage deposit as promised. (I was there only to take an exam and stayed 6 hours max). Upon calling I found that 1- the manager/supervisor Meiyi was barely there and 2- the hotel staff are unwilling to hold themselves accountable for their wrongdoings. I NEVER received my deposit back, so had to open an investigation against this hotel with my bank. I called the hotel several times, explaining that I was never refunded and was told that "they did their part in refunding" and "their records show I was refunded". Also, I was told they would look into this matter with their bank which is Chase and their accounting. When I asked what were some good times to call back, a few times when I called at the given times, Meiyi the manager was not present. Or Meiyi the manager would say someone will call you back and it NEVER happened. The investigation with my bank took forever but I was finally refunded my $100 from MY BANK.... not HOTEL D'LINS.... in MARCH! Please, Please, Please, Read this! I will share my experience as many times as possible to prevent this from happening to someone else. I was literally charged nearly $200 to stay at this poor excuse for a hotel for 6 hours. The only good I will say is that there was a microwave, sink and refrigerator which all worked. Please do not stay here. This is an honest review. I was increasingly frustrated with how I was treated by the management and I hope an investigation is conducted against this hotel. Again please do not stay here.

01 марта 2020

DrTelcom

2

Could be 4-5 star if they cared!

The room with the bed was great! But the bath was a complete disaster! The tub was mis-installed so the fiber board was showing about an inch around so we could not take showers because there might be mold there! The faucet could not be turned all the way off as it kept spinning when you tried, The door seal was missing to the outside so the wind could blow into the room. there was an old plunger left in the bathroom! When I left, I tried to speak to the manager but was told she was in a meeting. When I told the clerk about the problems she just replied "yea" to all my comments and did not write anything down! It's a real shame! This could be a delightful hotel room with a little management care! The room with the bed was great! But the bath was a complete disaster! The tub was mis-installed so the fiber board was showing about an inch around so we could not take showers because there might be mold there! The faucet could not be turned all the way off as it kept spinning when you tried, The door seal was missing to the outside so the wind could blow into the room. there was an old plunger left in the bathroom! When I left, I tried to speak to the manager but was told she was in a meeting. When I told the clerk about the problems she just replied "yea" to all my comments and did not write anything down! It's a real shame! This could be a delightful hotel room with a little management care!

28 января 2020

fuzsealo

2

Hotel d'Lins Ontario Airport

If you care more about price than nice accommodations, than Hotel d'Lins Ontario, CA is an OK place to stay. The room was below par (torn drapes, filthy sofa, missing bathtub plug, dent marks in the walls, dirt in the drawers, tape over vents, bent ceiling sprinklers). Breakfast was good. Lobby was nice. Shuttle service to airport good. If you care more about price than nice accommodations, than Hotel d'Lins Ontario, CA is an OK place to stay. The room was below par (torn drapes, filthy sofa, missing bathtub plug, dent marks in the walls, dirt in the drawers, tape over vents, bent ceiling sprinklers). Breakfast was good. Lobby was nice. Shuttle service to airport good.

12 января 2020

areaman714

2

It’s ok.

It’s ok. Typically amongst the most inexpensive stays in the Ontario Airport area. They have free breakfast. It’s ok. The most watery oatmeal I have ever seen. The rooms seem to be old and outdated. My ac/heater kind of worked; I think? Basically, I wouldn’t spend more than $65 per night here. Any more and it is better to spend $10-$15 more for many other nicer hotels near the airport. It’s ok. Typically amongst the most inexpensive stays in the Ontario Airport area. They have free breakfast. It’s ok. The most watery oatmeal I have ever seen. The rooms seem to be old and outdated. My ac/heater kind of worked; I think? Basically, I wouldn’t spend more than $65 per night here. Any more and it is better to spend $10-$15 more for many other nicer hotels near the airport.

20 октября 2019

peiskipper

1

Party central

We had to check out at 2:30 am and go find another hotel. Complaints to the front desk were ignored after the first call. Only when I called the main line did she answer the phone. Avoid this place at all cost We had to check out at 2:30 am and go find another hotel. Complaints to the front desk were ignored after the first call. Only when I called the main line did she answer the phone. Avoid this place at all cost

Best Western InnSuites Ontario - LA Airport Mall Hotel & Suites #R814

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